Recently we had 2 stays at Braxmere, we unfortunately experienced the following on the first stay: 4.30 pm: Arrived at Braxmere Lodge, saw the sign that indicated reception at 100m; arrived where we thought looked like the entrance, could not open the gates, could not see how to enter property, Called and left message on a landline number on the Lakeland House Restaurant board outside the entrance. Walked back towards what looked like a service entry or the back of the property (it was back of the units), circled around to the Restaurant, knocked on the door. Both the Reception and the Restaurant were not open. This is in a blazing unsheltered +28 deg heat. Checked I had my booking information correct, it was, nothing in correspondence indicated I had to notify them of any prior arrival time (I was well within the Check in times of 2 pm – 6 pm) and as correspondence had indicated, I was to check in at the Restaurant. I asked a guest if he knew anything about check in staff, he was helpful in providing the mobile number for Jessie. I left a message for Jessie. It is on my 2nd call when Jessie picks up and says Check in is at the Restaurant, I explained that it was not open and no one around. She said she would enquire and call me back. We waited in our car some more, +10 mins pass. Jessie calls, she says someone will be at restaurant to check us in soon and explains that there was a ‘misunderstanding’ and that she will get someone to attend at the Restaurant to check us in. She apologises by saying that she is “sorry about that”. More waiting around in car, eventually Jessie calls to say that there is now someone at the Restaurant to check us in. This is 50 minutes AFTER OUR ARRIVAL. The person checking us in explained that she had been told there were no more check in’s until Saturday (we arrived and HAD BOOKED for Wednesday 05 Jan), hence why she was not there and she had just driven in to check us in. I have NEVER, EVER experienced anything like this. I felt completely undervalued as a guest. My disbelief is the way it was handled by Jessie, a “sorry about that” does not in any way address her (or someone else’s) stuff up or; ‘misunderstanding’ in OVERLOOKING OUR BOOKING. Earlier reviews attest to the quality of the accommodation, it is in a stunning setting however the above experience have left a very bitter feeling. I currently have a return visit booked (made prior to journey departure) which I am re-considering. The Wifi here s very patchy due to too high demand and not enough capacity for the number of guests. We kept our 2nd visit booking (due to Braxmere's cancellation policy). On the second visit, I made prior contact and they have changed their check in to just allow you to enter the unlocked unit on your arrival and make payment at the restaurant when it opens at 6 pm. On the second morning, we experienced little to no water for about an hour. My partner was showering when the water just went cold and then there was only a t
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