Howeyzeh Hotel

We reached early in the morning it was our first time in iran ever we decided to ask your staff early checkin he denied right away on my face which i completely understand hotel booking was for 2 days however we were so terribly tired my mom slept on sofa she couldn’t hold it at the reception i asked them i can pay extra i can even pay for one more day please just let us, We had alot of bad experiences from tehran airport till your hotel But after reaching hotel we had a hope to get better once we sleep but we were asked to wait for long which i understand again, But your staff at the hotel i swear literally i could feel no humanity least bothered people my felt so so so helpless they were not even looking at us I myself work in customer service been 7 years until i travelled around world but never have i ever had this bad experience and scamming, Somehow i begged your staff please let us rest we are really not feeling well my mom is sleeping there everyone is coming and looking at her being her son it was so devastating, Somehow we got our room we were trying to sleep ac wasn’t working properly in room my have heart problem, Due to alot of things happening to us she said she is not able to breathe because we didn’t rest that much decided to go and eat something we came back my mom wasn’t feel well again until we decided to leave the country same day , We packed our stuff and went downstairs asked your staff we would like to check out she said wait she made us wait for so long for no reason i kept asking almost felt like crying that what did we do please give us our passport we want to leave this country and never return, by the i was waiting there earlier that in your hotel there is taxi service one guy sits there i asked him i have this much of money i need to airport how much money do you think i need he took my money and said this is how much money you need 8 notes of 50000. But when we were leaving one of your staff at the hotel approached me i will help you with texi and took my bag i felt ok there is sign of humanity atleast, I had 16 notes of 50000 left in my pocket before sitting i asked this hotel guy how much i have to pay him this is how much money i have he took my whole money and said you have to pay all if it i was surprised and shocked said guy inside earlier told me you will have to pay 8 notes only why i have to pay 16 notes He was like driving is saying so we cannot helo i was like ok take i gave all money to driver my mom started crying and said see how they scammed us he took few notes from that gave it to your hotel staff and both were smiling, My mom literally cried till we reached airport saying we never been this bad to anyone imagine coming to country to and leaving same day just because no sign of humanity was seen I pray for your this country and people from this country gets better Thankyou for your best service And thank your entire hotel staff from our side for being this nice to their customers I pray that I never get chance to see them again even my mistake Especially the guy who was there very early morning i hope we don’t see him ever again, I have alot to write but i myself working in customer service i know me letting my heart out here would not make any difference to your staff And one last thing this was 78th country to travel so far i have never left any country same day spending so much of money and leaving same day was literally so bad They could see me my mom falling apart but none of your staff approached us or while checking out none of them bothered to ask us didn’t you check in this morning you already leaving is everything ok in your room or any kind of communication I feel like writing so much but i better stop my self here and pray no one son in this world go through the same pain that i have been by looking at my mom seeing her suffering Thankyou once again

Its good hotel but I will rather chose grand 1 hotel, the service is good. But more of the workers should speak english or just a little bit english. The good thing with the grand 2 hotel is no outside sound( cars bike etc)