ハンプトン イン & スイーツ カラマズー - オッシュテモ(Hampton Inn & Suites Kalamazoo/Oshtemo)

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Staff was extremely friendly. Even the gentleman vacuuming the lobby when I arrived, was extremely helpful and very friendly.

The people who I encountered on the hotel staff were all top-notch. The breakfast hostess was very helpful. The hotel property is starting to show its age. The door to my room was hard to open and looked like someone had use a crowbar on it. Some maintenance on the property is needed.

Not everyone travels for business. We choose a hotel based on the pool and hot tub, both were a must for us. This hotel was listed as having both and the photos shown looked nice. When we arrived however, it was a different story. The area where the hot tub was supposed to be had been concreted over. The pool was dirty and cold. Very disappointed.

Normally Hampton Inn and suites is a very good place to stay. Unfortunately, this Hampton Inn is not like the other ones we’ve stayed at. We booked this hotel because it said there was a hot tub, pool, in hotel convenience and grocery store. Plus refrigerator and microwave in rooms. The hot tub/whirlpool was cemented over, no in room refrigerator or microwave and the in hotel grocery store was not that at all. The room we had..there was mold in the shower/tub..the head boards were peeling and the beds were extremely hard and uncomfortable. Also no refrigerator or microwave in our room. Positive was the morning hot breakfast and the lady that was looking after it.

We were extremely disappointed they just recently cemented over and shut down the hot tub and the pool was so full of mildew we weren't able to use that either. We had my son with for the weekend and due to the filthy pool we were all bored and highly disappointed.

Overall no a horrible experience... Stayed one night om my way back to Detroit from Chicago. The front desk lady was very polite. Only issue was the pillows (inserts) looked like they had never been cleaned thoroughly and were all stained yellow. Quite gross. I asked the front desk women for "New" pillows and she ran all over to find me one pillow insert without stains. I believe she was working alone and I greatly appreciated her effort. Probably won't return though as the head-boards and other furniture were quite worn too.

Very clean and spacious. There are all major fast food chains within walking distance of the hotel and a very big pool for swimming. No hot tub though as advertised.

The hotel was clean and the service was great. The king bed wasn't as comfortable as my Husband and I wished it would be and we also wished the Jacuzzi a little bigger. I would highly recommend adding the Dims for the Jacuzzi in the rooms details.