エクステンデット ステイ アメリカ スイーツ ヒューストン ザ ウッドランズ(Extended Stay America Suites - Houston - the Woodlands)

The door lock did not work until the clerk had to come and pour hot water on the lock to "warm" it up, then it didn't work until about after the third try, the shower had no hot water, there was no toilet paper or towels, when we asked the for them, they didn't have anything clean but some hand clothes. When the neighboring rooms flushed their toilets, the walls would vibrate because of air trapped in the pipes and we had to go into the shower and turn it on to allow the air to escape.

The room was dirty. I took the dirty towel to front desk and they said I would need to talk to cleaning lady. Room smelled like cigarette and they didn’t want to do anything other than ask me to talk to cleaning person.

The service and desk staff were great but the building/rooms need lots of work and updating. This place does have a bug/pest issue.

The property had roaches and there was hair still in the shower from the person before us

The room had a very strong smell of mildew. No very clean. And there there roches everywhere. On the night stands and the bed. But the office was closed and there was no way to get out of that room

Staff is very friendly and kind. noisy by freeway and dark parking lot at night. Pets and animals in other rooms of long stay guests barking and in windows when walking by.

Room smelled like cigarettes; a few roaches were seen; kitchenette cabinets were old and falling apart; main door had a gap to the outside.

The staff was very nice and helpful, and explained theyre under new management and in the process of cleaning up the place and exsterminating. The area was fine restaraunts and shopping close by, some shady people around but didnt feel unsafe. My only real issue is the ROACHES! They were everywhere like 3 different breeds everywhere you looked, im just glad none got on my bed. Other than that good place for the price.

Dirty, moldy smell, cracked and dirty bathroom & floor. Overall it was bad. Will not recommended anyone to stay there. Even cheap price.