***galam Singhania 10:48 AM (0 minutes ago) to memberexperience Hi Team, I am the co-applicant & since this vacation was taken up by myself, hence writing from the co-applicant registered email address. Picture this: you've been looking forward to a relaxing weekend getaway, a chance to unwind and escape the stresses of daily life. You've booked a stay at what appears to be a reputable hotel, expecting nothing but comfort and hospitality. But what happens when your dream getaway turns into a nightmare, all thanks to the arrogance of the staffs spearheaded & inspired by the leadership team @ CH coupled with impoverished & decaying amenities (read multiple) in the so-called Club Mahindra Thekkady Resort from Mahindra Holidays & Resorts India Limited (MHRIL)? Let me tell you about my own harrowing experience. Check-In – 15th Feb (Day 1) Check-Out – 18th Feb (Day 4) Total Rooms Booked – 1 STU(K) + 1 BR Total families - 2 Since we didn’t wish to drive with small kids, we chose to go eco-friendly with public transport and were supposed to reach the resource on Day 1 at 7am. We kept requesting the property from a week ahead for early check-in for at-least 1 room but the property kept denying saying their rooms are full. However, on 13th Feb too, I could see rooms available on CM portal & when the resort still kept lying that their resort is full, we decided to book a room for ourselves for 14th night as well. I very well respect the resort policies where some may not want guests to check-in early but the problem lies in fact that they kept lying about the resort being full instead of offering me any other solutions especially since the resort very well knew that we had 2 kids travelling and at the same time, 15th Feb was our wedding anniversary. The receptionist greeted us with a forced smile, and there was an air of neglect lingering in the atmosphere but I dismissed it giving him the benefit of doubt of perhaps having spent a sleepless night on-duty. But the journey of disappointment had just then started. As I attempted to settle in, I discovered a myriad of issues that rendered the room practically uninhabitable. From layers and layers of thick dust near bed to cobweb handing to bathroom being plagued with mold and mildew was there to welcome us upon our arrival. The gym was non-functional. Upon asking for yoga mat, the staff confirmed there are no yoga mats in the property. We had to raise these with the receptionist who very reluctantly passed the buck to the General ***ager saying he will reach out to us. The General ***ager called back in sometime confirming the gym floor was the only issue and is fixed now & he will send yoga mats (in the name of yoga mats, cheap quality runner yoga mats which sticks to your body was sent very soon). The happy hub was looking not so happy with dull lights, totally torn TT nets, broken TT table with wood chipping off, broken racquets and lack of even basic lighting and cleanliness. Upon enquiring ab
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