Shepherds Arms Hotel

The hotel is definitely not boutique perhaps once upon a time it was but not today. Old tired smells and not worth the money paid. Not even given a small milk to go with the coffee station. Hotel in the name is misleading no service to speak of more a motel. Very hot in the room but had a fan so that ran all day. Checked in and never saw anyone again. A shame really it must have been lovely in its day but she looks and feels neglected today.

What a beautiful place, quiet in our room, full on bar and restaurant below, amazing meals and great service. Room was pristine, beds were comfortable and off street parking is a God Send. We will be back, cheers everyone at the Arms for giving us a great 2 nights in Welly.

Staff were friendly and the beds were fine. We couldn't use our ensuite bathroom because the sliding door was so broken you could barely get in and out. Also had no ventilation. Thankfully there was a seperate shower and toilet down the hall, but that shower didn't drain. There were no hand drying facilities in the toilet. Wouldn't stay here again.

Was over-charged for drinks in the bar, the owner is blatantly doing this to the customers and bill-padding ie. adding itmes you never ordered. Something you might see in a poorer country, yet bringing down the tone of Wellington. What a shame.

Large friendly bar/restaurant area. Not a large menu but it covers most needs. Our beer drinker friend said that the selection of ales was goodStaff are efficient enough and helpful. Would certainly go back again. .

Great place. The boss made us feel extremely welcome. Nothing was too much trouble. Relaxed friendly atmosphere. Perfect room. Affordable, well positioned. We ate there after coming back hungry from the races. Lovely food. Awesome staff. Perfect!

I moved to Thorndon a few months ago and decided to try out this pub. They were once a Speights Ale House. They no longer hold that title, but still have Speights products on tap. The staff are always friendly, the beer fresh, and the food tasty. But the five stars come from their amazing cheese and bacon wedges. Wedges have been my go-to bar snack for years, but this pub's version is the best I have ever tasted. Hot, crispy and full of flavour. They are amazing. I've tried about half the menu, either on my own or with friends, and it is always superior pub fare. But the wedges are out of this world and not to be missed.

Maybe I should have read more reviews before booking… Starting with the positives: the hotel has undeniably a certain charm; staff was really helpful and friendly; the bed was clean and nicely done up; the location was perfect for the plans we had. But that’s where the positives ended for us: the bathroom window didn’t close, it was freezing cold the next morning after a night of minus temperatures; the toilet seat was extremely and visibly worn out; the bassin was broken on one side; there were spots that looked like mould; the windows in the bedroom were drafty with curtains which looked like never cleaned before (due to the cold I had to sleep with double layers of clothing). The furniture really visibly worn and old etc. The overall impression is that of a tired place in desperate need of refreshing and a proper clean up. In my view way too expensive ($140 for the night) for what was offered!

I think the room was undergoing some sort of refurbishment, but this wasn’t mentioned when booking. It was shabby, ceiling in bathroom was mouldy and peeling, bathroom door had writing on it and was dirty, and there were blue (full) laundry bags outside our room on arrival which were still there the next day. The room didn’t look the same as the picture. Sure it was cheap and you get what you pay for, but had no idea it would be as shabby as that. We’ve stayed here before and it was quite ok.