ホリデイ イン エクスプレス アンド スイーツ ジョージ ウエスト IHG ホテル(Holiday Inn Express & Suites George West)

Easy check in and nice desk folks. Hotel is nice enough, just getting a little run down and somewhat dirty.

No frig and water pressure was low. Checking person not friendly. Never had this kind of service before.

No mini fridge, TV did not work, no blankets for pull out bed, room was not attended. Poor experience overall.

The air conditioner was not working properly they’re having problems with it so the rooms were not cool enough.. The worst breakfast ever;!! This place was not worth $100, I felt I should get some of it back because of the Air conditioning was not working properly, there was no breakfast to be had I’ve been in better places for less price

Overall, I enjoyed our stay. Quiet and relaxing atmosphere. The room was pretty clean. My one complaint would be that after our first night, house keeping did not come to our room. So, when we returned from being out all day, I had to go request fresh towels.

We didn’t stay. We arrived and was told that the hotel was overbooked and there wasn’t a room for us. We were turned away. Confirmation number or having room booked for close to 2 months didn’t matter.

They overbooked hotel and I didn’t have a room. I’m an 82 year old woman and I was kicked out into the street…no place to stay and missed the event I planned to attend.

Before arrival, tried to contact the hotel directly, but the phones were not working. Upon arrival I was told they had been out two weeks. Very slow service, and understaffed. When we returned to our hotel after the rehearsal dinner party our keys did not work so we had to go back down stairs and reactivate them. There was not 24 7 Coffee bar, so no late coffee. Our sheets were full of human and pet hair. We had to go back down stairs and ask for new sheets. The water pressure in the lavatory was very low. The Tub Shower had rust around the drain and faucets. Several of our family members had not AC working in their rooms for both nigh stays. Others in our Wedding group arrived and were told they did not have a reservation even though they booked it 2 months ago. This is by far the worst Hotel we have ever stayed in. I would not recommend it to my worst enemy!

Electricity went out during the night all over town. Need battery powered light in room when this happens for safety.