アロフト ポンセ ホテル & カジノ(Aloft Ponce Hotel & Casino)

Muy bueno mañana termino la estadia solo lo ascensores un poco lentos o demasiada demanda para ellos ,buen servicio entraron ala habitacion me encontre con sabanas limpia y zafacones limpio respetando las cosas personales excelente ,buena comida y musica en lobby y en hardrock cafe solo una sugerencia aparte de la picina deberia como un parquesito de entretenimiento para niños como columpios algo con que se entretenga chorreras seria perfecto .muchas gracias ,recomendado.

Great place to stay .

很不錯的酒店，前台非常熱情，房間衞生打掃的也很乾凈，熱水很足。就是空調冷氣太足，夜裡有點冷。

The property is below average for a Marriott product. The hotel is very noisy as they have outside parties and entertainment all weekend long. It appears the construction omitted sound proof walls. The parking is also a huge issue as they do not prioritize guests staying versus people coming for the day. I would not stay here again.

Wonderful stay, only downside was the hotel ran out of wash cloths. A hotel of this size shouldn’t run of of wash cloths, but overall beautiful place to stay when visiting PR.

Modern & stylish hotel. What we didn’t like was that you could hear noises from other rooms, very clear those noises.

The rooms were very dark, the TV didn’t work, tried calling front desk and the room phones didn’t work, went down stairs, technician came but 2 hours later (11:30 pm) nothing. The following day went to talk to front desk to see if they could fix it during the day while we were out. When we came back, the TV and phone still didn’t work. We had left the car in valet when we first arrived but the following day at 10:00 am we had to get our keys from the front desk because the valet parking attendants had not arrived. We didn’t even know where the car was parked. Went all around the parking lot pressing the alarm button to find it. In summary, never again will we stay here.

This hotel did not meet my expectations for a Marriott. The hotel areas (restaurants, pools, and other meeting areas are nice but the hotel has a stench of urine. I can smell it in the halls, in our room and when you walk into the hotel. There are a lot of loose ends needing buttoning up too. The molding in the elevator was falling off, the sink and shower faucets looked old and dated) mind you this hotel is less than 5 years or so). I am just disappointed I spent my money here. I would have preferred staying at a different hotel if I could do it again.

Customer service with staff absolutely sucks. All day every day someone was complaining about their service