We booked a triple room with a double bed and 1 single bed (option given). They called 24h up front and confirmed this on the phone. On arrival we had to pay the full amount up front for unknown reason. The room we got was just a double room and had only 1 double bed so our son had to sleep in between us. The double bed however was just made of 2 single beds moved together. The lightswitches and phone were installed between the two single beds so when moved together they are horribly placed in the middle of the double bed. Our son got the phone on his head twice during the night. When noted to the staff they replied: “we thought the child would be smaller so a double bed was enough”. They did not even offer to put up a bed. There were two of everything, not three. Note that every night there was loud music and people shouting until 4 am. The breakfast buffet was very limited and the provided pastry and bacon was black/burned. During our stay we noted a lot of mold in the bathroom which was never cleaned. At the end of our stay they offered to refund partially from the triple to a double but “they could not do that right now”. We have never heard from them since. They charged for three and delivered for two. Horrible experience.
自動翻訳
ゲスト
2023年11月16日
Nice people, reasonable room, but appallingly loud music from nearby bar which goes on till 4am, even on a Thursday. Earplugs didn't block it out. The beat was easily felt through earplugs and pillows.
自動翻訳
ゲスト
2023年7月5日
Nice staff and great location if you are visiting Tilburg. It is close to the trainstation and there are several bars and restaurants in the area. The downside is the actual hotel itself - its old and very dated. The breakfast was ok but very simple.
自動翻訳
Nichole
2023年3月13日
This property parking is off-site and this is not indicated anywhere... And there is no signage either... I had to call the hotel to find out where to even park. It is loud and hard to sleep, but that is because of the location. Staff was very friendly.
自動翻訳
eric
2023年12月14日
Very friendly staff great location
自動翻訳
Mark
2023年12月8日
Staff and hotel are great.
自動翻訳
Philip
2022年11月10日
Great for a nights stay . Next to Restaurants and bars. Clean and comfortable with good breakfast.
自動翻訳
Verified traveler
2022年6月15日
Room was very small given the price (although it did have a nice modern bathroom) also extremely hot and the air con is too noisy to leave on overnight. The room doors are hard to open due to old style actual key locks that are worn down rather than using key cards.
Location of the hotel is noisy due to bars outside but the portable fan did drown out the noise to be able to sleep and the hotel itself was quiet.