Hotel Cristallo Relais Sure Hotel Collection by Best Western

This hotel is very good value for the price, facilities and location

Camere molto vecchie, poca scelta di cibo al ristorante (solo 2 primi, 2 secondi e 2 contorni).

Bellissimo hotel a Tivoli bassa vicino zona commerciale. Personale cordiale. Camere accoglienti. Ottimo il ristorante Il torchio presente all interno dell hotel.

Personale molto cordiale, è professionale, pulizia della struttura ottima, colazione abbondante è varia, presenti anche alimenti locali a km 0 . Sarà mi premura consigliarla ai miei conoscenti

出差的驛站，不能過多的要求，但是這一夜讓人崩潰了，首先感謝前台給我更換了不挨着電梯的房間，可惜半夜四點有客人離開酒店，竟然穿着超級巨響的鞋子託着箱子在酒店的走廊裏奔跑，那聲音由於酒店不隔音，你會覺得半夜是完全被嚇醒的，然後從四點半開始走廊裏陸續的有離開的客人，依舊噪音巨大還要大聲喧嘩，看來這時候沒人考慮其他正在睡夢中的旅客的感受了。由於公司在旁邊早起工作衹能入住在此，不過從羅馬過來酒店衹要在Rebibba坐大巴即可，酒店門口下車，我是打車來的49歐元，大怨種。

Stayed in this hotel before in 2024, upon reflection, I should have booked somewhere else to stay! This hotel is rated as 3 stars, but it’s far from 3 stars! Bedrooms and Bathrooms aren’t maintained to a highest standard for hospitality! Pictures will follow! The food offerings are below standard! I definitely won’t be returning to this place again when I visit Tivoli or Rome! One good point about the place is Valentina! She knows good customer service! The Italian Hospitality Association should close down this place!

On reflection, this hotel is supposed to be 3 stars but it’s far from it! Bedrooms and bathrooms are totally not up to modern hospitality standards and the food offerings are very poor! One good part of this hotel is Valentina! She knows how to use her customer service skills!

Serviceable hotel but surrounding area did not offer much in terms of amenities

Not what is expected of a Best Western I had better expectations from this property beign that it is associated with the Best Western brand. The rooms are a bit run down. In my mother's room the shower door came off the rail and it could have been dangerous for her. The mini fridge don't get cold. In our double occupancy room they only left one set of towels...this happened every day of the 3 we stayed. The breakfast was not at all worth it. Go into town and have good coffee and pantries. They served the same tarts our entire stay...so they were old and stale. Then we had dinner at the restaurant one night and the staff was not friendly at all. I got charge 2 euros for the service (odd), then was charged for bread we never got. I wouldn't have been upset, but aside from the mediocre service, the manager was upset I disputed the charges before paying. I run a restaurant and things like this are hard to tolerate. I require all staff to double check ticketa and make sure our clients are satisfied with the charges. I also use to work at hotels and honestly...there was only one person at this place I would hire. Also the rooms had tons of spiders. Thank You Abdul for your friendly service.