The front desk took an hour to check us in and the lady at the front named Karen was very rude and unprofessional. We specifically reserved a king bed but hotel said that they don’t have a preference and have very few king beds. Miguel Angel Alvarez Badillo said he worked there only five months as a general manager and he only gave excuses for incompetent staff. He only offered us a drink and said that the hotel has nothing nearby and the closest thing was a mall 15 minutes drive away. Very bad service and hot water is impossible even after telling the front desk.
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Daisy
2023年5月31日
We recently visited from Las Vegas, this place was very comfy! Everything was nice and clean. The beds were very comfortable, SHOWER WAS WARM AND STAYED WARM (big plus!). Check-in was very fast. We always felt very safe!
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Ricardo
2023年8月24日
Great service and friendly staff
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Jorge
2021年10月29日
Staff is friendly and courteous, hotel installations are clean and well maintained but it is clearly dated . Mattress felt pretty thin and the towels were clean but again need to be replaced. Room service was great and so is the breakfast. It is a solid choice if you have business to tend to in the area, but hotel is in the middle of an industrial area so no walking to explore or getting food outside the hotel unless you take a taxi. There are things nearby just not walking distance. Highlights: Staff and food. Downside: Dated, industrial location.
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israel
2022年7月29日
parking and clean
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Liliana
2022年3月15日
Wonderful
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Roxana
2023年12月4日
Super bien todo, solo la alberca no estaba tan templada como otras veces, la senti mas fria y el desayuno, bufette, a las 10, me lo estaban cambiando a brunch cuando ya llevaba mas de 40 min. ahi y me dijeron q si queria algo mas del befette el precio iba a cambiar
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Nancy
2023年11月14日
El hotel es bonito pero siento que les falta un poco más de limpieza...huele un poco a humedad. Los botones son muy amables y recepcion le doy un 9 detalles por pulir
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Jorge
2023年10月29日
El desayuno muy malito y carísimo 400pesos
Me prometieron poder entregar la habitación 13:00 y me avisaron a las 11:30 que no se podía