カミノ リアル プエブラ アンヘロポリス(Camino Real Puebla Angelopolis)

Since checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in. I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise… There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….

EXCELNTE UBICACION, BUENAS INSTALACIONES, BUEN SERVICIO. MUY CARO LO QUE VENDEN EN LA TIENDA.

Noise room upgrade was worst than regular room pretty far away and didn’t work super cold night noise towels linen and furniture super worn practically towels were torn apart really bad stay

Air conditioning in the rooms is very bad. If you are staying in the tower be ready to be in an oven during the day. The rooms get to 30 Celsius and that was at 10am.

The hotel is clean and nice. The lobby restaurant "La Huerta" has an overpriced menu and the food is not great. The valet parking service is really slow and the staff are not kind. The rooms are old but clean and maintained.

Excelent ubication, theres a lot of non usage spaces, the complete mall for example

I did not like the buffet. Too expensive and not fresh at all

Street noise was an issue, even with the patio doors closed. We had some maintenance issues ass the property is showing its age.

They have to replace the Gym equipment, its very old, the same goes to the light on the room, just the lamps turned on