メズム東京オートグラフコレクションに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Guest,Thank you very much for taking the time to share your detailed feedback regarding your recent stay at mesm Tokyo, Autograph Collection.We sincerely regret that our pre-arrival communication gave you the impression of being impersonal and inflexible. Your requests for a quiet room and late checkout should have been handled with greater care and consideration from the outset, and we apologize that several exchanges were required before you received a more personalized response. Your comments have been shared with the relevant team so that we may improve both the tone and accuracy of our communications.At the same time, we regret that the size of the bath towels and our response to your request for additional beverages left you feeling that our hospitality was constrained by cost considerations. This is certainly not the impression we wish to create. Your candid comments regarding these amenities, as well as the overall value of your stay, have been shared with our management teams for careful review. We have also taken note of your observations concerning the differences between rates offered through various booking channels.Thank you once again for your honest and constructive feedback. While we are grateful that certain aspects of your stay were enjoyable, we recognize that the overall experience did not fully justify your expectations. We will continue working to provide hospitality that feels more thoughtful, flexible, and genuinely personalized.mesm Tokyo, Autograph Collectionmesm Tokyo, Autograph Collection

ホテルからの返信: J‍o‍na‍_‍J‍o‍na 様、この度はmesm Tokyo, Autograph Collectionにご宿泊いただき、誠にありがとうございました。貴重なご意見をお寄せいただき、心より感謝申し上げます。当ホテルならではのラグジュアリーな空間をご体験いただけたこと、そして客室のデザインが美しさと機能性を完璧に融合させていること、さらに窓の外の素晴らしい景色もお楽しみいただけたことを大変嬉しく思います。特に、当ホテルのタレントのスタイリングについてお褒めの言葉をいただき、大変嬉しく思います。当ホテルオリジナルのジェンダーレスユニフォームは、山本耀司氏のフラッグシップブランド「Y’s」のライン「Y’s BANG ON!」とのコラボレーションにより制作されました。快適なワークブーツとの相性を考慮したデザインで、性別、年齢、体型を問わず、すべてのタレントが快適に仕事に取り組めるよう配慮しています。スタイリッシュで機能的なデザインをすべての方に提供することで、ジェンダー平等を含む持続可能な開発目標（SDGs）の推進に貢献できることを誇りに思います。この度は、温かいレビューと当ホテルにご宿泊いただき、重ねて御礼申し上げます。今後、mesm Tokyoで再び思い出に残る感動的なご滞在をお楽しみいただけることを心より楽しみにしております。魅了されてください！大沼久 総支配人 mesm Tokyo, Autograph Collection

ホテルからの返信: Dear Anonymous User sama,Thank you very much for sharing your feedback regarding your recent stay at mesm Tokyo, Autograph Collection.We sincerely regret that you had to manage eight pieces of luggage without sufficient assistance upon your arrival. Regardless of the time of arrival or the location of our reception on the 16th floor, our team should have been more attentive and proactive in supporting you. We apologize for the inconvenience and frustration this caused.All of our Talents, regardless of gender, are trained to assist guests with their luggage and to arrange additional support whenever necessary. We are therefore concerned that you felt unable to request or receive the assistance you needed. Your comments have been shared with the relevant teams so that we may review our arrival procedures and ensure that appropriate support is readily available, including outside the operating hours of the first-floor concierge.Thank you once again for bringing this matter to our attention. We will use your feedback to improve the arrival experience and provide more seamless and attentive assistance to all our guests.mesm Tokyo, Autograph Collection

ホテルからの返信: Dear 匿名ユーザー samaThank you very much for sharing your thoughtful feedback regarding your recent stay at mesm Tokyo, Autograph Collection.Please be assured that we take your comments extremely seriously. The circumstances you have described do not reflect the level of accuracy, care, or service we strive to provide. We would never wish for any guest to feel that their stay or payment had been disregarded.As this matter involves personal reservation and payment information, we are unable to discuss the details publicly. We would, however, very much appreciate the opportunity to review the case thoroughly with the relevant teams and clarify what occurred. Kindly contact us directly with your full name, reservation confirmation number, and preferred contact details so that we may investigate the matter promptly and communicate with you personally.We also apologize that the invoice you were expecting was not received. Once we have confirmed the reservation details, we will ensure that the appropriate documentation and payment information are reviewed without further delay.Thank you again for sharing your concerns. We sincerely hope to resolve this matter appropriately and restore your confidence in our hotel. Thank you once again for sharing your candid comments.mesm Tokyo, Autograph Collection

ホテルからの返信: お客様へ、この度はmesm Tokyo, Autograph Collectionにご宿泊いただき、誠にありがとうございました。貴重なご意見をお寄せいただき、重ねて御礼申し上げます。素晴らしいご滞在をお楽しみいただけたこと、そしてまたのご宿泊をご検討いただけるとのこと、大変嬉しく思います。施設、衛生面、環境、サービスにおいて高い評価をいただけたことは、スタッフ一同にとって大きな励みとなります。「mesm」という名前は「mesmerize（魅了する）」という言葉に由来しています。当ホテルでは、五感を刺激し、視野を広げ、感覚を研ぎ澄まし、インスピレーションに満ちた、他に類を見ないモダンな空間づくりを目指しております。このアプローチがお客様にご満足いただけ、快適なご滞在につながったことを大変嬉しく思います。この度は、温かいレビューとご宿泊をいただき、重ねて御礼申し上げます。またmesm Tokyoで、思い出に残る、そしてインスピレーションに満ちたご滞在をお楽しみいただけることを心より願っております。魅了されるひとときをお過ごしください。大沼久 総支配人 mesm Tokyo, Autograph Collection

ホテルからの返信: お客様、この度はmesm Tokyo, Autograph Collectionにご宿泊いただき、誠にありがとうございました。この度は、貴重なご意見をお寄せいただき、重ねて御礼申し上げます。快適なご滞在と充実したビュッフェスタイルの朝食をお楽しみいただけたとのこと、大変嬉しく思います。また、お部屋に設置したデジタルピアノ「CASIO Privia」が、お部屋に特別な彩りを添えたとのこと、大変光栄です。このピアノは、マリオットのオートグラフコレクションにおける当ホテルのシグネチャーである「オートグラフ・モーメント」を象徴するもので、オリジナルの「mesmジングル」でお客様をお迎えするとともに、ご滞在中はパーソナルBluetoothスピーカーとしてもご利用いただけます。さらに、歴史ある浜離宮恩賜庭園を見渡せる当ホテルのロケーションも気に入っていただけたとのこと、大変嬉しく思います。浜離宮恩賜庭園は、伝統的な自然と東京の近代的な高層ビル群との美しいコントラストで知られる江戸時代の日本庭園です。この度は、温かいレビューと当ホテルへのご宿泊を賜り、重ねて御礼申し上げます。今後、mesm Tokyoで再び思い出に残る感動的なご滞在をお楽しみいただけることを心より楽しみにしております。魅了されてください！大沼久 総支配人 mesm Tokyo, Autograph Collection

ホテルからの返信: Guest User sama,Thank you very much for sharing your thoughtful feedback regarding your recent stay at mesm Tokyo, Autograph Collection. We are truly delighted to hear that you enjoyed the comfort of your room and the stunning night views. Creating an environment that inspires our guests is deeply important to us, so it is a pleasure to know that our artistic decor resonated with you during your stay. We will continue striving to deliver unique and inspiring experiences that captivate all five senses. We look forward to welcoming you back for another memorable stay in the near future.Sincerely,Katsura HarunaGeneral Managermesm Tokyo, Autograph Collection

ホテルからの返信: Dear Stark1 sama,Thank you very much for sharing your feedback regarding your recent stay at mesm Tokyo, Autograph Collection.It is a real pleasure to know that you enjoyed our full buffet-style breakfast at our French dining restaurant, Chef’s Theatre. We are also truly delighted to hear that you were able to appreciate the captivating views from our hotel. For us, the greatest honor is knowing that you consider mesm Tokyo a highly recommended place to stay. We will continue to devote ourselves to providing unique experiences that charm and captivate all five senses.Thank you once again for your generous review and for staying with us. We very much look forward to welcoming you back to mesm Tokyo for another memorable and inspiring stay in the future.Get mesmerized!Katsura HarunaGeneral Managermesm Tokyo, Autograph Collection