ホテルからの返信: Thank you very much for staying at Shinjuku Kuyakusho-mae Capsule Hotel.We also appreciate you taking the time to leave a review.However, we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We are truly sorry.We will share the information you provided with the person in charge and our staff, and strive to improve our services.We would be grateful if you would continue to patronize us in the future. All of our staff look forward to welcoming you back.Shinjuku Kuyakusho-mae Capsule Hotel