TRUNK (HOTEL)

ホテルラウンジバーにカフェラテを注文したら、大きなハエがコップにいました。その後ホテルの対応が乱暴すぎて、ここにコメントしようと思いましたが。英語となりますが、気になる方は翻訳機能を使ってご覧になってください。 There was a fly 🪰 in my coffee after I almost finished everything I realized it. below is the email I sent to the hotel, and the screen shoots is how they reached out to me after. So the best proposal is that they will provide me to a drink again in the bar where I had the fly coffee. I would never going there again or suggest to any of my friends to got to this cheap place with poor service and poor responsibility to their customers also their hygiene environment. And then the funny thing, the last picture of that matcha latte is the one they made for my friend after making my coffee. They even didn't say sorry, or suggest to make another one.we just found it's funny but now I can see how bad was the service there. ------------email---------------- I would like to make a complaint about the experience in trunk lounge today 2022/11/29 In the afternoon I went to the trunk hotel lounge for coffee and work from there as a regular customer. I got my coffee as usual so was just sitting there and enjoy it. But after almost finishing it, I found something in the bottom and it was a fly which literally looked like the emoji ?, a big one you probably wouldn't see in a clean place unless you are in a dirty fish market. You could imagine how disgusted I was at that moment. So then I went to the counter to talk to the staff, then they bring a lady name WOO YOUNG JU, she expressed herself by saying sorry and showing she is generally sorry for it, and she said she will ask her boss who is her supervisor of her to discuss what to do after. Then the person came, a Japanese gentleman( he didn’t give me his business card so I can’t tell his name, he Has a bit round body black hair, wearing a black shirt ) , but the first thing he said was: let me express myself, we discussed about the possibility of this incident , we don't think this fly was in any of our coffee making process, not possible in the coffee machine, nor in the milk. It could be just a fly in the room flied in your cup after we made it. I'm sorry for that. Then he suggested to refund me. I thought there is nothing more to talk to him so I just said ok. Then the lady Woo came few times after telling me how sorry she is for this incident. Then I told her because of the explanation I have got from the gentleman make my day even worse. I don't blame this on you, I know you are trying to do your best, but your boss wasn't even trying. So I wanted to report this incident, as this is not a way of apologizing, he didn't suggest anything instead of saying to refund me, he said what do you want, I told him there is nothing we want from you except a good apology. This is just unacceptable. I expect a better action of an apology than that. I hope the trunk hotel management team will make a good move on this, taking this seriously as it is a really bad incident that could damage the whole bra

店員さん情報では、クロワッサンやベーカリーは、お昼前に売り切れることが多い　Today'sデザートはのプリンがおすすめですが、だいたいテリーヌショコラなのでプリンの日は、ラッキー！

東京のホテルの中で最高です！ スタッフは英語も上手です！ 欠点をつける時がありません！ また訪問したいです!!!! 本当にありがとうございます!!

スタッフの対応が心地よかったです。 小さいお部屋にも、一つでも良いので、座れる椅子等があれば良いと思います。

エントランスの女性、チェックイン受付の女性の失礼な態度にうんざりしました。 宿泊を楽しみにしていたのによく分からない誓約書をかかされたり、アップグレードの案内された時に部屋を確認したいとお願いしたら、断られた。 言い方も態度も最悪でした。 秋にそこで結婚式をあげる友人がお気の毒です。