ブルーステム ホテル トーランス ロサンゼルス、アセンド ホテル コレクション(Bluestem Hotel Torrance Los Angeles, Ascend Hotel Collection)

Interior from Lobby juat made fancy start.

Check-in was easy and the desk staff were friendly. The air conditioning was dusty and was only felt on the bed closest to it.. it didn’t cool the whole room so it felt muggy. The floor was also so dirty/dusty that our socks became filthy.

The stay was great. We had an issue with our rental car so we had to uber to the hotel with all of our luggage (8 bags) early in the day. I forgot the name of the day shift employee at the counter, julie maybe, but she was fantastic. Very nice, professional and understanding. There was a gentleman working with her also that was very helpful. We were about to leave our luggage at the property and find something to do until our room was ready, but then we were told our room was all set and could check in early. We were essentially stranded at the car rental property, then in the hotel lobby with my family of 6 with all of our bags, and julie, lets just call her julie, if thats not her name, noticed and was able to go above and beyond to get a room ready for us. Well before the checkin time. The hotel property was great all around. Thank you to the employees and their hospitality that turned the beginning of our vacation from disaster to very pleasant.

Love the courtyard that they have but one thing I’m disappointed with is that they don’t have the option to use an Ethernet cable. I know we all uses “wireless” unfortunately my wireless on my laptop isn’t working so I was hoping to use the Ethernet cable as a back up. So I were able to complete my work.

We requested early check-in for our guest. After receiving confirmation from the hotel for early check-in, our guest got to hotel at 1:30pm. At arrival, hotel stated the system was down and could not check the guest in early. Guest waited till 6pm to check in. Front desk stated that they could not check in, since the guest last name was different than booking although the guest's first name matches and guest has actual reservation paper with her. Hotel front desk was rude and didn't provide any solution to resolve the issue. Our guest was so upset at that point and left the hotel to check in to another hotel. Hotel didn't refund our reservation for 2 rooms.