4 hours into our stay in a suite I got bitten by a bedbug. We then found live and dead bedbugs in our children’s bed, the couch, behind our dressers, in the lamps. We called the front desk and they waited until morning to move us to a smaller room without the kitchen we paid for. They refused to refund us or pay for laundry as the bugs did get in our stuff. Refused to let us contact a manager or owner. Despite tons of pictures they lied and said they would call pest control but instead just went into the room and cleaned up the evidence according to a maintenance man. They do not care that they have an infestation. We would have left that night but bought it through ******* and needed a refund to go somewhere else. They only wanted to give us $30 on over $385. Do Not Stay here!! The property is dirty and poorly renovated. Sheets and towels were dirty and we still had to have them clean the room they tried to move them too. They also do not have an elevator so if you are not on the first floor, have fun dragging all your luggage up the stairs. The laundry was out of service and they don’t actually have breakfast.
自動翻訳