The Reception Staff and Bar Staff were superb. One of the Waiters in the Inn at the Bay completely flipped and was woefully untrained. He must have checked himself and had words because he actually made an effort to redeem himself when he returned to our table. This experience left us with a really horrible taste, sadly, because the rest of the staff were lovely and extremely efficient, friendly and helpful. Supervisors need to ensure that areas in the public loos are spotless, eg behind the wash handbasin pedestals. Also check floors behind bathroom doors. There was a lump of something very suspicious behind my bathroom door which I didn't dare pick up. My friend's omelette at breakfast was burnt and inedible. This was extremely poor service for a hotel of its class. Also, the catering manager needs to review their sauces on their dishes eg my Caesar Salad dressing was very poor, as well as the sauce on the Eggs Benedict. Money needs to be spent on the exterior decor/maintenance. The guttering needs clearing and paintwork is in need of a refresh.
自動翻訳