Mystik Life Style by Newmark

Our stay at Mystik Hotel in Mauritius was an absolute nightmare, especially considering we were there on our honeymoon and were expecting something special. Instead, we were welcomed with disappointment after disappointment. To begin with, there was no complimentary water provided – everything had to be paid for, which is ridiculous for a so-called “high-end” hotel. No room service, no luggage service, and no in-room phone to even contact reception. It felt more like a cheap hostel than a hotel. The WhatsApp number they give for assistance? Completely useless. No replies. We were put on the second floor with no lift, despite clearly traveling with six heavy bags including four 23kg suitcases. I had to carry everything myself while staff just stood by. Not once did anyone offer help. As for the room itself, it was crawling with lizards, the AC was way too small and ineffective, and the room remained hot most of the time. No proper cleaning was done during our stay – just a poorly made bed. The bathroom was not cleaned and towels weren’t even replaced. This is basic hotel service and they couldn’t even get that right. We were promised early check-in, but instead had to wait for the room. They even promised breakfast for early checkout – another empty promise. When we did have breakfast, it was a joke. Only one item allowed, no buffet, and terrible quality. Easily the worst hotel breakfast we've had anywhere. Overall, the service was non-existent, the comfort was poor, and it was a huge disappointment for a honeymoon trip. This place is all about the photos and absolutely nothing about service or hospitality. Avoid at all costs. There are far better places in Mauritius that actually care about their guests.

The staff at Mystik Life Style were incredibly helpful and knowledgeable. They were friendly and attentive, making sure that their clients had all the things they ordered. It was clear that customer satisfaction is a priority. The rooms were beautifully done . Their food was just as amazing, delicious, and melting in the mouth . And the from the rooms are very beautiful especially at sunset .