Location: overall 8. the hotel is in a very nice location with direct access to a white sandy beach. It is also close by to villages and bus stop Room: overall 5. All rooms are beach front with balcony and spacy enough (large bathroom, air conditioning, tv, free water,...). We had an issue with the assigned room but they have been efficient assigning to us a new one even bigger. However few points to highlight: Check in : we arrived around 10 and we had to wait 4 hours before the room was ready. We knew that the check in was at 14 but we had an overnight flight and we would like to relax once arrived (note that we communicated in advance the time of arrival). Check in condition should be optimized for guests arriving in the morning after an overnight flight; Cleaning: to be improved for a 5 stars hotel (dust under bed, on top of lamps, bath tub non cleaned, toilet outdated, bath towels not changed once dirty,...); Sustainability: too much plastic ( shampoo, soap, etc...), but nice that they use glass bottles for water. Services: most of people very kind and responsive. To be improved the service at the table if you claim to be a 5 stars hotel. Also breakfast without buffet is not optimal has you have to ask for all items. The hotel could combine buffet with a la carte breakfast. Regarding the water activities, included only glass boat and kayak, wakeboard or water ski requires extra charge (special thanks to Patrick for the wakeboard ride) Price: overall 6. The price is cheaper compared to other 5 stars hotel in the area but again this is not a 5 stars hotel compared to other 5 stars hotel in the island. We had half board but the a la cart menu contains most of items with supplement to pay. The kitchen is not at the level of a 5 stars hotel(the chef didn't know the difference between Parmigiano and parmesan!!!!) If we would have to choose we would choose another place in the area, however we would like to highlight that most of the employees are very kind (special thanks to Naina)
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