It was a really good stay and the accomodation was really clean
翻訳
Xavier Mc Creanor
ツインルーム
宿泊: 2023年6月
一人旅
48件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年9月25日
Excellent location. In and around the hotel, there are a lot of delicious restaurants. The highway is easily accessible. The bedroom was nice and tidy. Would return to stay there.
翻訳
Bernitta
キングルーム
宿泊: 2022年11月
カップル・夫婦での旅行
15件の口コミ
5.0/5
とても素晴らしい
投稿: 2022年12月26日
The hotel is at a great location..things are easily accessible and it's so clean..the view from the window is also beautiful
翻訳
ゲスト
キングルーム
宿泊: 2024年5月
カップル・夫婦での旅行
1件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年7月1日
Was great!
翻訳
匿名ユーザー
キングルーム
宿泊: 2024年1月
出張・ビジネス
7件の口コミ
2.0/5
投稿: 2024年5月18日
房間很小,自助種類也少
翻訳
匿名ユーザー
キングルーム
宿泊: 2023年10月
出張・ビジネス
6件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年1月11日
總體的環境不錯的,服務也挺好!
翻訳
ゲスト
ツインルーム
宿泊: 2023年6月
友人との旅行
2件の口コミ
5.0/5
とても素晴らしい
投稿: 2023年7月25日
環境很好 服務很好
翻訳
adeyinkaamole
宿泊: 2024年10月
友人との旅行
1.0/5
投稿: 2024年11月2日
Your belongings are not safe at this hotel; I celebrated my birthday at Protea Hotel Fire & Ice Menlyn, hoping for a memorable experience, but it turned into a nightmare. My phone was stolen, and the security response was shockingly inadequate. Despite CCTV footage and alerting the hotel management within 2 minutes of the incident, there was no lockdown, no attempt to locate the thief, and no accountability. This lack of security and disregard for guest belongings is deeply disappointing, especially for a loyal customer. I cannot recommend this hotel to anyone who values safety and accountability. I urge Protea Hotels to reassess their security protocols and prioritize guest safety
翻訳
ホテルからの返信: Dear Valued Guest, We are sorry to hear about your experience and take all feedback seriously. Our team strives to provide a safe and comfortable environment for all guests. We’ve been in contact with you directly and offered assistance, including facilitating a police report. We remain committed to resolving this matter in a fair and professional manner. Please reach out to us directly so we can continue addressing your concerns. Kind Regards Protea Fire and Ice Menlyn TEAM
Kabelo M
宿泊: 2024年4月
友人との旅行
5.0/5
とても素晴らしい
投稿: 2024年5月27日
Very cozy and fabulous hotel. Very clean passageways and good soundproofed rooms. Close to many attractive places in the precinct. Good Food with variety, great ambience, strict security measures in place and very secure for floor access. Speedy service.
翻訳
ホテルからの返信: Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel cozy and fabulous. It's great to know that you appreciated our clean passageways, soundproofed rooms, and the convenient location. We're also glad that you enjoyed our food variety, ambience, and felt secure with our safety measures. Our team works hard to ensure that every guest has a memorable experience, and your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
Trail66276615401
宿泊: 2024年3月
出張・ビジネス
5.0/5
とても素晴らしい
投稿: 2024年4月24日
Attending a workshop at this hotel, I was pleasantly surprised by the exceptional service at the restaurant. Unlike other establishments, the chef, Kenny, went above and beyond by packing my lunch for later when I wasn't feeling hungry. This level of flexibility and care is unparalleled. The entire staff contributed to a warm and welcoming atmosphere, making our stay truly memorable. Highly recommended for anyone seeking outstanding service and hospitality.
翻訳
ホテルからの返信: Dear Valued Guest, Thank you for your glowing review and for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience during your workshop stay. Chef Kenny and the entire team are thrilled to be recognized for their efforts to make your stay comfortable and memorable. We pride ourselves on offering personalized service, and it’s wonderful to know that Kenny's gesture made a difference during your visit. Your recommendation means a lot to us, and we're so pleased that our hospitality left a lasting impression. We hope to welcome you back for another exceptional stay in the future! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
AmbLee
宿泊: 2024年3月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年4月9日
We absolutely loved this hotel. The bed was huge and so comfortable. The shower was divine and spacious! It was clean and had friendly staff. The breakfast was unreal with SO many options. Secure parking too, and perfect internet with high speed. Highly recommend.
翻訳
ホテルからの返信: Dear Valued Guest, Thank you so much for your fantastic review! We're thrilled to hear that you had such an enjoyable stay with us and that you loved the comfort of our beds and the spaciousness of the shower. It's wonderful to know that our team's friendliness and the cleanliness of the hotel added to your experience. We’re also glad you enjoyed our breakfast selection and found the secure parking and high-speed internet to your satisfaction. Your high recommendation means the world to us, and we can’t wait to welcome you back for another great stay! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
Janet C
宿泊: 2024年3月
友人との旅行
5.0/5
とても素晴らしい
投稿: 2024年4月2日
What a wonderful hotel to stay at. The hotel has the most friendliest staff and I felt so cared for and welcomed on a daily basis. It was a joy coming and going from the lobby with the incredible staff. My room was so incredibly clean and taken care of daily and to mention how well I slept at night and how nice and quiet the rooms were with no sound from other rooms or hallway. The whole hotel is just immaculate. The breakfast buffet was wonderful with everything you could want and the made to order egg station was amazing as well. We loved their restaurant so much and looked forward to eating there along with the great service by a wonderful and friendly wait staff daily. This is my forever hotel when I stay in Pretoria. It really is a gem in this lovely city.
翻訳
ホテルからの返信: Dear Valued Guest, Thank you for such an amazing and detailed review! We are absolutely delighted to hear that your stay with us was so enjoyable and that our team made you feel cared for and welcomed every day. It’s wonderful to know that you appreciated the cleanliness, comfort, and tranquility of your room, and that you had restful nights with us. We’re thrilled that you loved our breakfast buffet, especially the made-to-order egg station, and that our restaurant and wait staff exceeded your expectations. It’s an honor to be your "forever hotel" in Pretoria, and we’re so proud to be considered a gem in this beautiful city. We can’t wait to welcome you back on your next visit and continue providing you with exceptional service and hospitality. Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
ゲスト
宿泊: 2024年2月
その他
5.0/5
とても素晴らしい
投稿: 2024年3月15日
They were hosting a comedy show at the hotel. I had dinner before the show and food was perfectly cooked and the vibe of the place makes one to want to stay longer. I love the decor especially the lighting which made the place look inviting and warm. I saw on their menu that they other events like live music which I'll definitely be trying out.
翻訳
ホテルからの返信: Dear Valued Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the comedy show and had a perfectly cooked dinner beforehand. It’s great to know that the vibe and decor, especially the lighting, made your evening even more special. We’re thrilled that you noticed our other events, like live music, and we can’t wait to welcome you back for another memorable experience. Your enthusiasm is exactly what we strive for, and we’re excited to have you return to enjoy more of what we have to offer! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM
ゲスト
宿泊: 2023年9月
出張・ビジネス
4.0/5
とても良い
投稿: 2023年10月6日
First time in Pretoria and I stayed at this hotel for 2 weeks on a business trip. Location is good (…just across the road from a major shopping mall) and not too far by car from many other places for dinner and drinks. The standard room is an OK size and has most of the amenities that you need in a room (safe, kettle, etc…). No iron & board in the room, but staff can bring one up at short notice. There is a small desk area to work from. Basic toiletries in the bathroom. Bed was comfortable, AC was OK, and it was nice to have an opening window in a hotel room. Breakfast was excellent, but the food at lunch and dinner was fairly average. Had the steak one night and it was probably the worst steak I’ve ever had. The staff in the dinning and bar area were amazing and this made the experience of eating there so much better. From Friday night and over the weekend, the dinning and bar area becomes a bit of a party zone. It can get busy and loud during this time, so if this isn’t your scene, you may not enjoy it. I actually quiet liked it and it was refreshing to be in a hotel that had some life to it. As with the dinning staff, the reception staff were great and always helpful. A good, clean, reliable, and safe hotel. Food quality was a bit average, but there are other places nearby to eat dinner. I would recommend this place and would stay again.
翻訳
ゲスト
宿泊: 2023年2月
その他
5.0/5
とても素晴らしい
投稿: 2023年3月25日
Very good service .friendly staff .the bar area is the perfect spot to relax and a have a dink.Dining hall very elegant and lighting is just perfect.Room is perfect with stylish shower feature.My second visit there and was still impressed from the last visit