Hotel de la Coupole Sapa - MGallery Collectionの口コミ・レビュー・評判

ホテルからの返信: ホテル ドゥ ラ クーポールでの最近のご滞在後、肯定的なフィードバックをお寄せいただきありがとうございます。 便利な立地とユニークなデザインに感動していただき、大変嬉しく思います。 思い出に残る瞬間を一緒に作ることができるように、すぐに戻ってきてください。Luong Thu Trang ゲスト エクスペリエンス マネージャー

ホテルからの返信: Dear Valued Guest, Thank you so much for choosing Hotel de la Coupole for your stay in Sapa. We very much appreciate you taking the time to write us this nice review. We trust you and your relative had a memorable stay in Sapa. Designed by Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, as well as a nostalgia of the French Indochine Era. We are extremely glad to know that the taste of design as well as services quality met your expectations.Once again, thank you for your stay and we can't wait to welcome you back in future.

ホテルからの返信: Dear Mrs. Lea Ching, On behalf of the hotel team member, please accept our deepest gratitude for your compliment regarding your stay at our hotel. We are happy to know that the hotel's location helped you a lot with movement in the town. Being a part of the Owner Company's ECO System is an advantage for us to connect the hotel guests to the cable car system as well. The hotel design draws inspiration from the minority tribes of Sapa, and French Haute Couture welcomes you with an enchanting mix of fashion, culture, and heritage. All spacious balconies or restaurant and bar on the 10 floor where one can view Sapa's landscape, town square, or hotel courtyard. Once again, thank you and your relatives so much for your stay with us. We are absolutely looking forward to seeing you again.

ホテルからの返信: Thân gửi chị Ruby Nguyen, Cảm ơn chị đã lựa chọn Hotel de la Coupole là nơi dừng chân trong chuyến hành trình khám phá Tây Bắc. Đồng thời cảm ơn chị đã bớt chút thời gian thực hiện đánh giá và tặng 5 sao dành cho dịch vụ của khách sạn. Thật vui khi được biết nhân viên của khách sạn đã để lại ấn tượng tốt với chị. Xin kính chúc chị nhiều sức khỏe.Hẹn gặp lại chị trong thời gian sớm nhất

ホテルからの返信: Dear Jowliee, Thank you so much for choosing Hotel de la Coupole for your stay in Sapa. We very appreciate you in taking the time to complete this wonderful review and give us a lot of winged compliments. I’m so proud to tell you that we have a great owner company that gave us this grandeur Hotel de la Coupole. Designed by Bill Bensley, the hotel is an enchanting mix of haute couture and hill tribe style, as well as a nostalgia of the French Indochine Era. We are extremely grateful that you took the 500 kilometers from Hanoi to Sa Pa particularly for us, and we are even happier to know that the quality of our services met your expectations. Once again, thank you so much for your review and we can’t wait to see you again.

ホテルからの返信: サパでのご滞在にホテル ドゥ ラ クーポールをお選びいただき、誠にありがとうございます。この素晴らしいレビューを書いていただき、たくさんのお褒めの言葉をいただき、誠にありがとうございます。この素晴らしいホテル ドゥ ラ クーポールを私たちに提供してくださったのは、素晴らしいオーナー企業であることを、私は誇りに思います。ビル ベンズリーがデザインしたこのホテルは、オートクチュールと山岳民族のスタイル、そしてフランス領インドシナ時代のノスタルジアが魅力的に融合しています。ハノイからサパまで、特に私たちのために500キロも運転していただいたことに、心から感謝いたします。また、当ホテルのサービスの質がお客様のご期待に沿うものであったことを知り、さらに嬉しく思います。改めて、レビューをいただき、誠にありがとうございます。またお会いできるのを楽しみにしています。

ホテルからの返信: サパでのご滞在にホテル ドゥ ラ クーポールをお選びいただき、誠にありがとうございます。この素晴らしいレビューを書いてくださり、たくさんのお褒めの言葉をくださったことに、心から感謝いたします。この壮大なホテル ドゥ ラ クーポールを私たちに与えてくださったのは、素晴らしいオーナー企業であることを、心から誇りに思います。ビル ベンズリーがデザインしたこのホテルは、オートクチュールと山岳民族のスタイル、そしてフランス領インドシナ時代のノスタルジアが融合した魅力的なホテルです。ハノイからサパまで500キロも運転してくださり、大変感謝しております。また、当ホテルのサービスの質がお客様のご期待に沿うものであったことを知り、さらに嬉しく思っております。改めて、レビューをいただき、誠にありがとうございます。またお会いできるのを楽しみにしています。 敬具、

ホテルからの返信: First of all, we would like to thank you for choosing our hotel during your stay in Sapa. We understand that you have encountered problems with booking and payment. Immediately after receiving your review on Ctrip, we immediately tried to contact Ctrip and learned that your booking was booked with a partner company of Ctrip, which resulted in us not receiving any payment before your arrival. That is why we collected your money at the counter when you checked in.On November 14, 2024, we contacted OTA, and they completed the refund amount to you. We hope that you have received your money back.By sending this message, we hope you understand that you are rating Ctrip but in fact your review is in sync with hotel service quality system. That means you are complaining about the hotel, not Ctrip. That is really unfair to us.Therefore, we have tried to find a way to resolve with OTA so that you can get your money back, we hope you can remove this review so that our service quality can be evaluated more objectively.Sincerely - Christine Giang - Guest Experience Manager at Hotel de la Coupole