ベストウェスタン ロイヤル サン イン & スイーツ(Best Western Royal Sun Inn Suites)

Staff was rude. When checking in, it took 20 minutes for an employee to come check us in and when they finally came, they were on a personal phone call so I had to wait more for the phone call the end. They were very rude, didn't apologize for waiting, didn't answer any of my questions. Then when checking out, once again another employee was on their phone and was once again super rude. The room was fine, but the staff was not. I will not be staying here again. Glad it was only for a night.

前台***態度差外加****，好在攜程溝通很快，效率奇高，不然根本無法入住。差評給酒店，攜程還是相當好的。

Clean, updated, quick and friendly check-in. Didn't care for the many train horns throughout the night. Did appreciate the 3M earplugs provided by the hotel. :)

The rooms and grounds were kept very clean and staff was nice. Beds were comfortable.

Help at the front desk was great. The breakfast options were okay but the service there was not good.

1st and foremost the area in which this "best" western is located in is not a place to walk at night. Very bad drug scene in the surrounding neighbourhood. The room smelled like ***** had been cooked in it and looked like ***** had been done in it. Recently. Carpet gross. Bathroom gross. Scary. The "best" part of this western was seeing it in the rearview.

The hotel was highly rated, so I was surprised to find it in a not so great part of town (I admittedly should’ve looked into this some more). The walls were so thin that we could hear every movement and conversation in the next room all night. Needless to say, we barely slept. There’s a diner in the same lot. Service was great and it wasn’t crowded. The food we ordered was just ok.

This property is grossly misrepresented, advertised as a Hotel, this is definitely a MOTEL, when questioned the staff they said they were a Hotel with a Motel style, very scripted. Very misleading. This Motel is in a very unsafe part of Tucson. The staff was professional and the property was clean. The room in desperate need of updating.

Property was dated. Tv didn’t work, internet didn’t work and soap dispensers in shower hung down from wall. On positive side sheets were clean and area was quiet at night