エクステンデット ステイ アメリカ スイーツ ツーソン グラント ロード(Extended Stay America Suites - Tucson - Grant Road)

環境優美，非常好，

Cockroaches in the room, bit by bed bugs, staff wouldn’t give us our room since they were in the middle of an audit, homeless camp outside our window

We checked in late at night with a party of three. I had reserved a two bed room. We checked in and there was only one bed. my daughter, who is a teen had to sleep in a rickety roll away bed. we were told in the morning that we would get a new room. Three days later we never did. we checked out and stayed somewhere else for the remainder of our stay. We also tried to get money back for the time we did stay there since i paid for two beds and received only one. The facilities ate clean. The staff are friendly and the coffee is good but it wasn't what we paid for. Also, there were some questionable characters that appeared to be living in the parking lot.

Wasn't worth $186 for the night I stayed there. It was more like half for what was paid. Was a late night option so wasn't too picky. Stayed at a Springhills Suitesin downtown Phoenix for around $5 more a night the next night. So comparing the two was like night and day. The bed a cleanliness of Springhills hotel was over and above the Tucson hotel.

They were able to give us a first floor room with a handicap parking just right in front of it! My mom was able to get right to the room without any strain. Loved how there was a little kitchen. It made the room a bit homey. The bed was great. I was able to sleep most of the night! Will reserve again in the future.

Needed 1st floor but was given 3rd floor very hard for 84yr old grandparent to get to.The room was filthy dirty,and the bathroom had poop. Disgusting

We stay at this particular Extended Stay hotel fairly often as it is very convenient to the Tucson Medical Center. Almost always we have a clean, comfortable stay. This time our floors (vinyl flooring) were rather dirty and gritty. We were on 3rd floor. Everything else was good though!

We initially wanted to stay the night and leave in the morning however we walked in and the hotel room had a broken tv with the screen cracked and the room smelled of mold. We felt very uncomfortable and decided to leave about two hours later. Asked if we could get a refund and was told no because we checked in.

Room very old and Dirty, sink backup, ********** all other the bathroom walls and pillows were nasty. Hotel office closes so there’s no where to go for my issues. I want my money back