When we checked in the deposit in amount of 140 EUR was taken from the credit card. At the moment of check out, they said that the deposit was canceled and it should be returned in two days. However, it has been 4 full days already, and still no money are returned. They refuse to provide any tracking number for the transaction, and just keep repeating the same thing “we have canceled the deposit, please wait”. After I contacted my bank, they confirmed that the deposit was never canceled. So I consider their actions fraudulent and awful in regards of customer service. I would never ever recommend this place to anyone!
自動翻訳