ザ キャピタル パールズ(The Capital Pearls Hotel)

素晴らしいサービス、ありがとう

I was sorely disappointed in the hotel. Staff were unfriendly and they made me feel that I was bothering them for simple questions such as breakfast times. The housekeeper walked into my room without knocking. Parking was a nightmare too. The window lining had come lose and I had a loud whistling noise all night long. I complained about all this and I received an insincere apology. Although very nicely situated, I'd never stay here again! The staff member that helped me with my luggage and finding the correct parking was an amazing staff member. The only person I dealt with that was friendly.

My stay here was absolutely lovely! The staff are very attentive and extremely helpful and friendly! I thoroughly enjoyed my time at The Pearls. I would like to give a shout at to the Executive Chef Gerald, who went above and beyond to prepare delicious vegetarian dishes with his special touch. He was very hospitable and kind! I will definitely be staying here the next time I visit Durban. Amazing service with a smile!

Met the most professional and kind staff at Capital Pearl's Hotel. Room was amazing and neat. Location is great as the beach is a short walk away. Splendid team and had a marvelous experience and stay

Wow! I need the most pleasant experience at this hotel, I’d recommend it to anyone who’d like to be close to the beach and do a little bit of shopping.

房間設施齊全，適合常住，位置也非常便利

The hotel is okay, as expected. Service of the restaurant staff was amazing. The experience on check out was shocking to say the least. Budging in guests rooms without permission because the check out time has passed can be handled better. A guy came into my room with the do not disturb sign on, didn’t wait to be opened for. He informed me of the check out time and I asked him to give me time to pack and leave as I thought the check out time was 12. 5 minutes later he badged in the room again, I was coming out of the shower informed him that I’m undressed as he can see what is he expecting me to do, walk out the way I was, as I already indicated I’m getting ready. He stood there and I had to lock myself in the bedroom to call a colleague who was in the same hotel to share what is happening. Raised a complaint with the manager on duty, to date no feedback. The respect of guests is limited to booking, checking and definitely not on check out.

I have had the worst stay in this place. No service, the worst of foods even if you ask the staff to bring a spoon they will show a deaf ear and a blind turn, we have traveled 650km just too experience this poor service its not value for money...I will set this on every social media platform and this hotel I will rate a zero and never recommend to any of my family and friends

The hotel and rooms are stunning, beautiful views, amazing pool. Staff are absolutely amazing. Breakfast great. Hotel restaurant has a huge a variety and the prices are extremely reasonable. Can't wait to go again.