The first night we got back late and went right to sleep. We woke up in the middle of the night freezing. The heater was not working. The following day, the hotel confirmed the heater was not working and we were moved to another room. When asked if there could be some credit toward the room for the night without heat, the clerk ("Kevin") said it was not the hotel's problem and there was nothing he could do. I spoke with "Sylvia," Kevin's manager, who said she would provide some points if we signed up as an IHG member. She said she was going to send an email. I signed up, but Sylvia never sent the email. What an incompetent hotel and management-- I look forward to sharing my story with family and friends who ask.
自動翻訳