ホテル カーサ ヒピル(Hotel Boutique Casa Hipil)

This is a warm friendly wonderful place to stay with a great location in Valladolid. It’s a great base lol cation for Chichen Itzá and Río Lagartos. Staff were friendly and helpful, everything was clean and lively. I highly recommend

Good location, but it is more like a bed and breakfast. Think of it as a clean place to sleep. We stayed one night and the staff thought we wouldn’t need towels because we are staying one night only.

Very small breakfast and only cold shower, non of these was expected and receptionist did not care at all :)

Very nice hotel, very convenient to reach the main square of Valladolid. Bianca, one of the receptionist, has been very professional to suggest us the best areas to visit and some good places for drinks and dinner

Had the best time! Hotel was so nice and the staff were all amazing and friendly. Courtyard was beautiful and so chill to hang out in the evening

A very cozy place to stay, the parking is about a 4 min walk away from the hotel, but overall, its a great place to stay. We just stayed for one night, a place to rest our heads for the night, its a great spot overall. Walkable to Valadolid square.

The family suite at Casa Hipil was perfect for our family of five (double bunk bed + queen bed) and we loved having access to a kitchen. The location of the hotel is great, just a few blocks off the main square. I’d recommend the hotel to other families but would note that

The property has a great location in the center of town and only a few blocks away from the central plaza. My room looked just like in the pictures but felt smaller and the bathroom was tight also. The rooms in the main building have very little soundproofing and you can hear everyone in the hallways with a loud echo. My room was on the street side and you can hear all the cars and loud motorcycles, it's quieter late at night but for light sleepers this may be an issue. The interior rooms may not have this issue but you would still hear your neighbors coming in and out and the doors closing.

Very bad experience…. honestly lousy My reservation very clearly specified 2 beds and 4 guests. Nobody believes the story that they received the reservation for 1 single bed. The hotel to which they "accommodated" me was of a much lower category than what I had chosen and paid for. $1,800 pesos for a hotel where customers hang their clothes on the railings is ridiculous. Breakfast another joke. They ask me to say what time I want to have breakfast. I specified 7:30 am because we had to leave at 8:30 at the latest to catch a flight. They asked me to choose what we were going to have from the menu. The next day it was 7:45 am. The cook had not arrived. They didn't even have the ingredients for ANY of the dishes we had chosen and they were barely going to prepare. Bad experience. Terrible way to solve a problem where you did not respect reservation logistics and customer service. Everything, absolutely everything was an abuse and a mockery