ホテル カーサ サン ロケ(Casa San Roque Valladolid)

Lovely little hotel, with a lot of character, and friendly staff. We stayed in the suite which was large, had beautiful furniture, and was immaculate. Breakfast in the courtyard was delicious. The location near the main town square is excellent, but there is a lot of traffic on the street fronting the hotel entrance. Travelers should be aware that while the main room of the suite has three small balconies, there are no windows, which means that you have to open the wooden balcony doors to get natural light.

Casa San Roque is a charming small hotel located a short distance from Valladolid’s lovely main square. Our room was on the compact side but had 2 comfortable double beds and a decent shower room. It was clean and quiet. The hotel has a small garden to the rear with small pool. Breakfast was good and served on a small terrace. Staff were friendly and helpful. If revisiting Valladolid I would happily stay here again.

Hotel San Roque We left Hotel San Roque after one night, although we were booked for 5 nights. Our experience at Hotel San Roque was absolutely AWEFUL! Upon arrival, we were initially impressed with the property grounds. The concierge was very nice and helpful. However, those are the only positives I can express about San Roque. The room we were given first did not have running water. The air conditioning was poor and the ceiling fan was extremely noisy. Obviously the more pressing issue was a lack of running water for showers, toilet flushing and hand washing. 30 mins after informing staff of the water issues, they told us we could “use the shower in another room”. We requested to change rooms altogether and we’re met with apprehension. They reluctantly allowed us to switch rooms but stated it would be an additional charge. The room was a couple square feet larger, no additional amenities. Unless, of course, you consider running water an amenity. That night, we listened to the pounding music from a nearby club until 3:00am. It was so loud it rattled the windows. The next morning, we informed them we would be checking out due to the lack of running water in the first room and the extreme noise all night. They denied our request for a refund. About 10 minutes later, the concierge knocked on our door to offer an “upgrade to the suite.” By that time we had already had a horrible experience and were told we would not be compensated for the inconvenience but would, in fact, have to pay more to have a room with running water and efficient appliances. It was too little, too late. Now, let’s talk about the room. The bed did not come with a blanket, only a sheet. There was a laminated paper with strange rules, including no eating in your room. The toilet did not flush well due to lack of water pressure. We’ve stayed in many places throughout Mexico - Jalisco, Nayarit, Quintana Roo, Yucatán, Guerrero - and this is the worst experience we’ve had in México. Don’t be fooled by the pictures. And always use a credit card for additional recourse, as Hotel San Roque will attempt to keep your money.

Truly a wonderful sweet hotel. The room was very comfortable and clean and the shower pressure was excellent. The lobby is very inviting as well as the pool and garden areas. The roosters and the church bells wake you in the morning. The true gem of this hotel is Manuel, the owner. He was there at check in and gave us some very nice tips. He checked in with us several times to ask about our stay We we’re traveling by car to Merida and highly suggested we stop at Izamal to see this beautiful town and suggested a restaurant there. We took his advice and We are so glad we did. Amazing meal in a beautiful atmosphere and another memory made. Thank you Manuel.

The rooms were clean and nice! It was nice to have breakfast on site. It's obvious the staff care about what they do. We were greeted with a friendly smile every day! The pool was convenient to take a dip in after the days adventures! Good location for walking around town and felt safe the entire time.

Had a lovely stay for 3 nights here. Staff and reception were really friendly and helpful including local recommendations. Location is superb only minutes from centre square. Rooms basic but very clean and nice bathroom. Small garden and pool area but nicely lit and a great place to sit and unwind, though limited seating. Breakfast excellent value for money with to die for buttery toast and freshly squeezed orange juice. We sampled three different types of eggs and all very good but need to give reception advanced warning. Downside is no coffee making facilities in room and no where to get a drink in hotel, though they replenish bottled water every day which was much appreciated. Overall this is a lovely boutique hotel with friendly staff in a great location for a reasonable price. Would highly recommend.

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