オテル メルキュール ティオンヴィル サントル ポルト デュ ルクセンブルク(Hôtel Mercure Thionville Centre Porte du Luxembourg)

Worse hotel ever. Checked in on 06Nov23 Receptionist Nadege said hotel was full and my group x 19 clients can only have breakfast (next day) at 08:00. Any earlier times - restaurant if full. Bull Sh**t When we arrived at 8am Nobody around restaurant was not even ready. What a liar. One of the guest room had blackout. Hotel receptionist Anne - could not assist. Not even a torch light. Client had to go shower and pack in darkness. Very unhelpful hotel. Avoid at all effort. Do not stay!!!!! Or REGRETS!!!! Joseph

Standard hotel. Service as expected. Convenient with the Leon restaurant in the same building. Location is very central with access to the city and also parking just outside. The room was clean and the staff was friendly and could answer all questions in English.

I was a bit worried given the negative and "ho-hum" reviews on here but our stay was rather positive. We stayed here for 2 nights. & the Moselle, there was late check-in and 24 hour reception desk. Parking is a bit of a feat was they were mostly full but thankfully there are many parking areas in close proximity. We have nothing but positive experiences with the front desk. Always nice & cheerful and greeting us whenever we passed by. Everything was perfect. The bed was very comfortable, nice big flat tv, the wi-fi was working all throughout our stay (and we were on the 4th floor!) It was a bit stifling but we just set the thermometer lower. We did not have breakfast but I did notice it was only 8.50! (all other hotels I have ever stayed was nearly double the price). Definitely would return if ever in the area

We went for a two week trip through Belgium, Luxemburg, Italy, Swiss and France. It was an amazing trip! Our last stop before we went home was in Thionville, Mercure hotel. We were excited for a last romantic night. But sadly, it changed quickly. In our opinion it's important that other people know this. The first impression from the hotel was okay but not worth the four stars. We did already a lot of hotels and this was more like a two stars. It was old and it stinks in the hallway. There was carpet everywhere, even in the rooms. Which is cosy but not clean at all. We decided we wanted an 'apéro' in the restaurant/bar from the hotel. The staff was really unfriendly. We orderded a salmon tartare but we get 'fake quacamole'. The made us feel like it was our fault and had an excuse for everything. We decided we would have a walk next to the water. I can say this was pretty and also the old buildings that we passed were nice. But the people that we met on the way were not... it felt like a ghettocity and not safe. Even not late in the evening I would not recomment to walk here alone, especially as a woman. We decided just to go to our room and watch tv. What was not our plan for our last night. But also this night was terrible. Tha airco didn't work, it was very hot. The bed was not good, there was a lot of noise from the street and I was al the time thinking about the weird experience we had this night. In the morning I was excited for breakfast and just to go home. We came to the breakfastarea and there was almost no place for us to sit and again it didn't smell fresh overthere. Not because it was crowdy but because the tables were still full with plates from other people before us. At was 9 o'clock and the didn't replenish the food. There were no eggs anymore, no croissants... The toppings were not refridgerated, which I think it's important in this heat. When we wanted to checkout we told the woman about our bad experience. She had an excuse for everything. She asked us not to put it on tripadviser and that we can arrange something togheter instead. We didn't agree, we think it's more important that other people don't have the same experience.

So so hotel of the Accor chain of hotels. The lobby is very small, the odor in the hotel was very bad (it smelled like they had a plumbing issue) and no parking unfortunately. Staff however is very friendly and Room comfy enough for one night. Location is superb when you want to take a quick walk through Thionville

They gave me a room the was directly on the highway at street level, very noisy. Also, AC in the room barely worked and did not dehumidifier, I was drenched!

Parking can be a bit of an issue but we were very lucky, The hotel is very close to the town and the river, I had room 311 that was fine, a big double bed a fridge with some free water (only hotel that offered this over the last week) and a kettle (nice cup of tea) there was a slight smell from the drains, only noticed this when I was cleaning my teeth, didn't have breakfast but my friend did and it wasn't that good, Saturday night in the town was lively with family's enjoying the weekend, it was noisy, but that's what you would expect as you are on a main road in and out of the town.

It had a good breakfast and allowed pets for a small fee.

The reception staff were friendly and very helpful. They was also caring and polite.