We absolutely loved our stay at the JW Marriott Maldives! Several months ago, our honeymoon plans were abruptly interrupted when my husband fell ill during our connecting flight in Dubai, leading to an unexpected hospital stay and major surgery. The hotel's generosity played a key role in making this journey a reality by graciously offering a 100% credit. This gesture showed an understanding and compassion that truly touched us, reshaping our travel plans and highlighting the hotel's dedication to ensuring guests' well-being even before arrival. Upon reaching the resort, we were warmly greeted by our amazing butler, Assan. He not only assisted with the check-in process but also provided a detailed tour of the resort, taking the time to understand our preferences. From the moment we arrived until the sad day of departure, Assan's attention to detail and commitment to creating a personalized experience were exceptional. He ensured we had daily dinner plans, offered options for activities, and made himself available for any requests. Assan went above and beyond by checking in with us throughout the day to ensure we were okay and enjoying our time. His responsiveness was truly remarkable; every time we had a request, he would respond within minutes, enhancing our overall experience. It was a true pleasure having him as our butler! Our stay was made even more delightful by the friendly and personable Mr. Handhu. His warm and welcoming nature added an extra layer of enjoyment to our experience. Handhu went above and beyond to ensure our room was up to the highest standard and made himself available for any special requests. What made our interactions even more special were the great conversations we had about Maldivian culture, sharing his insights and passion for the local culture. Evenings at the hotel were memorable, thanks to the fantastic musical duo, Anna and Matt. Their performances were incredibly entertaining, reflecting their friendly and welcoming personalities. What stood out was their genuine effort to ensure all guests were enjoying their time; they took the initiative to approach us, asking for recommendations and warmly welcoming feedback on the music. Anna and Matt's sweetness and talent shone through, making them an absolute gem to the hotel. Their dedication to creating a positive and engaging atmosphere added a special touch to our overall experience, and we were thoroughly delighted by their performances. Our dining experience was elevated by the exceptional service provided by all your wait staff! Their attentiveness was truly commendable and not only they remembered our preferences but also went above and beyond by assisting us with any additional requests. Capturing the sheer delight of our hotel experience proves challenging in just a few sentences. With impeccable service, unforgettable performances, and thoughtful personal touches from the staff, our stay surpassed all expectations. Numerous positive aspects could be high
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