ダブルツリー バイ ヒルトン ホテル バンクーバー(DoubleTree by Hilton Vancouver, Washington)

My stay was great! The breakfast was okay…the serving room was disorganized and lacking good access to plates and bowls.. no coffee access. Had to wait for the server. The person in front of me checking in was not treated with an accommodating attitude . There was no shuttle for her available the next morning back to the airport. Even though the website states that there was. She had to pay to get back to the airport.

The elevator was broken my 4 day stay, they didn’t clean my room, the cushions on the love seat were holely

The furniture in the room was ripped and worn. The elevator did not work for 3 out of the 4 days I was there. The restaurant had nothing on the menu. I wanted pizza which was on the menu but they had no pizza dough. They basically told me what they had and I had to take it or not. I picked this hotel because it offered a restaurant.

The sofa and the ottomans were peeling. Looked really old. Left a bad taste as I walked into the room. Since my family were very tired and were leaving in a few hours I didn’t bother to call the manager. The beds seemed like they were slept in. Not how the staff should tidy the beds. Definitely not Doubletree quality and certainly NOT Hilton quality.

I was very surprised that at a Hilton breakfast was not included? I asked where it was served at check in, but was not advised of a EXTRA charge?

Lovely and quiet, the staff was very pleasant. The only thing keeping the review down a bit is that they are in the midst of a remodel and there is construction going on outside. I'd still recommend them even as they are doing work and expect once it is finished it will be a truly wonderful place to stay.

Stayed in a double queen room with a small fold out couch. The cushion was very worn as were the two footrests that came with it. The bathroom only had a single switch so you cant control the fan separately. One of the pillows had some stains. The pillows were a bit bigger than the square pillows at the end of your couch and very little support. You have to stack 3 pillows to get support. Breakfast was an additional 12 bucks and you do get someone that will refill your coffee. Its the standard continental breakfast that used to come free pre-covid. Bathroom only came with 2 towels and no extra towel to put on the floor on the outside of the shower so you dont slip. The bed itself was comfy. During check-in, there was a plate of cookies avaliable. Its a good location with grocery stores and places to eat and its far enough from the portland area to avoid most of the traffic jams.

Disability in my knees makes it hard to use stairs, but elevator was broken and when attention to it was brought to the staff they responded that I should deal with it "like it was 1853, before the elevator was invented". Very dismissive, disrespectful, and unhelpful.

The rooms were dirty, bed linens were not changed and soiled, intolerable odour to the room- extremely unclean. Even the person at the front desk advised us that the cleaning staff will cut corners as they are short staffed, given a limited time to clean rooms and large number of rooms to clean. They will cut corners and sometimes no change the sheets.