Stayed for a hockey tournament so it was a very busy weekend and common areas were full. Facilities were great but staff were not helpful. Hotel staff were not able to answer many questions or offer support. Though stay was booked using ******* “pay on arrival” option, the hotel processed a charge 3 days prior to check in. I called to inquire and was told they charged me ahead because the hotel sold out of rooms and they wanted to ensure arrival. When I questioned the ******* payment arrangement I was told repeatedly “the decision was already made.”
We enjoyed the stay but didn’t appreciate the change in agreement without notice.
自動翻訳