ホテルベンツパークヴェロール(Benzz Park)

Dear Sir, Good Day!!! Booking Name : John Jijo Room No : #309 Date of stay : 25/01 to 26/01 I hope your doing great !! I just want to share some feedback of our stay in benzz park vellore on 25/012024 to 26/01/2024, so, I booked the room through make my trip. On 25th morning I called to the property and spoke to Ms. Sakthi regarding my late check in and I requested for late check out as well ,as soon as I ask for the late check out she was pointing about the tarrif for the late check out then I told her ok madam I will come directly an speak to you regarding this and i disconnected the call. I checked in at the hotel at around 6:00pm and I was again asking to Ms. Sakthi regarding the late check out the moment she said ,sir you have to pay half a day charges and I asked her how much is the half a day charges, She said Rs 2,500 need to pay. I agree to pay and i went to my room, Then I had my dinner in the restaurant which is close to the reception. The next day on 26/01/2024, I called to the room service around 12:00pm and requesting them to make a pesto sauce pasta ,first there were some Lady spoke to me and she passed a phone to some gentle *** then the gentle *** said sir I will give a call back regarding your order and he disconnected my call. I was waiting for this gentle*** callback for more than one hour but I didn't not receive any call from them. Then I decide to have a lunch outside and i went out. Again !!! I called the room service at 4:00pm to place a order for a chicken grilled sandwich there was a gentle*** took my order and he said to me it will take 25-30mins to deliver to the room, I said that's fine go-ahead with the order , Then I was waiting for my sandwich more than 40mins again I called the room service again and I asked what happen to my order, the gentle*** *** replied to me that he have plenty of orders itseems so that's the reason it taking much time. Again I am waiting for my order. Mean while there was call i recieve from the reception I don't know who is the person who called me at 5:30 pm,,if am not wrong it would be Ms.Sakthi. So from the reception some lady called and said that I need to do the check out as soon as possible time, I replied to that lady in a polite way. Madam the reason Iam doing late check out is my transit train time is night 10o clock so atleast I need the room until 7:30pm. And again she was requesting me to vacate the room by 7:00pm because they are filled with booking so I need to clear my room and they will clean the room and give it to someone else itseems. After finishing all this conversation also i didn't receive my sandwich which I order at 4:00pm then I lost my patience i step down to the reception and I met Mr. Vinay. I explained everything about all the issues which am facing then he apologize to me then finally i received my sandwich at 5:40 pm if am not wrong . Regarding the cleanliness of room is not up to the mark ,the room which I got (#309) is worst in condition the bed line

Good place.to stay, easy connectivity to all attractions and city center. Good bfadt and in room dining.. price may be slightly higher but facilities are premium. They have a bar in house too in case you want to chill out with friends or prefer in room drinks

thank you for the wonderful service, and hospitality. and we were really concerned regarding the service but no doubt I had a wonderful time staying over here, and I will definitely come again, and will also recommend your hotel to our friends, and family. From food to room service everything was perfect, We sincerely appreciate Mr. Vinay's efforts in making me feel comfortable. We wish you all the very best and look forward to visiting again. Thank you.

Am currently in their most expensive “suite” room and the road noise is unbearable. Blaring music is playing into the room. The windows seem to be made of paper. The hotel itself is dated and seems to be full due to some education event. So the staff seem to be overwhelmed. The room is not bad except for “LOUD “ street noise and blaring music. The swimming pool looks nice but I’ll check it out tomorrow. Their gym is very cramped and hardly any space to move around. There are some trainers who did not seem to care. Not the place I will stay next time.

Hotel is nowhere close to the pictures shown on Tripadvisor & Makemytrip. Might have been good in past but now it is in poor condition. 4 star hotel - it should be ******* 4 star hotel... specially Jaguar bar area. Very unhygienic rooms, dirty bathrooms floor & fittings, dust everywhere whatever you touch, poor hospitality from hotel staff except few of them. Only one restaurant is operational, swimming pool only accessible from 8 am to 7 pm. Please be aware swimming pool is nowhere close to what it appears in photos shown online.

We stayed for one night and the food quality was so bad. We ordered up a dal makhani and it had a STONE in it. Not just this the chapati had a HAIR in it. On complaining the staff was not well behaved in talking and made us pay the whole bill. Wasn't worth it. Not recommended.

They Think Its a 3 Star Hotel, And They Charging 4 Star Hotel Price, And Giving 0 Star Cleanness, 0 Star Service, 0 Star Foods, 0 Star Parking. When you look at the ac window u will run away from this 3 Star hotel to 0 Star Hotel

The room were very nice. The service was very nice. People are very cooperating here, especially those who all are serving in the dining hall. I would like name some people whose service I liked the most personally. There is one service girl Geetha and the service boy saravanan and the restaurant ***ager Madan. Come and visit here. This is a nice place to stay.

Let me start with some good feedback about hotel. There staffs are friendly, hotel is clean and ambience is good. Its in city centre and not far from any major tourist spot. Taste of food is exceptionally good. We really like all meals. However, they really need to work on few things 1. They didn't serve us welcome drink 2. They didn't provide us wifi password 3. Service is horrible or terrible. We really waited for 1 hours for any meals to get serve. I requested them to deliver on time(which they normally promise for 20-25 min) but never deliver the food (either in room service or in restaurant) within one hour. 4. No one was there to escort our luggae till room when we checked in. You really need to have good patience to have food in this hotel. Terrible service