I'm sorry to have to leave a negative review for the hotel in question and in particular for the front manager Cristina Bianconi. I booked a room for my holidays with breakfast included and the flexibility to change the date in case of unforeseen events (cancellation was not included). Unfortunately, my flight was changed and as soon as I found out, I immediately called the hotel to ask if it was possible to change the date by just one day (stay on Wednesday instead of Thursday). Unfortunately, the front manager refused to make any changes to my reservation, except by paying an additional 100 euros, despite the availability for a date change being assured on the website. Additionally, there was a double room available at the same price on the Booking site. Her lack of willingness to help and the lack of effort in finding a suitable solution caused me not only great disappointment and inconvenience but also many problems. I was very disappointed by the unprofessional and unwelcoming behaviour of the front manager Cristina and the negative and uncooperative approach of the hotel as a whole. I was also unable to speak with anyone else despite my requests. I strongly advise against booking at this hotel for anyone looking for quality customer service and professional reservation management.
とても良い
90レビュー