Grand Hotel du Lac - Relais & Châteaux

酒店坐落在日內瓦湖畔，距離火車站步行約10分鐘，火車站出來乘坐公交車4站可到，非常方便。酒店法式優雅，裏面放置了很多古董花瓶畫作。

這次入住Grand Hotel Du Lac Vevey非常失望。首先是硬件設施太老化。大湖景房的地板居然凹凸不平，踩上去搖搖晃晃。浴缸下水不暢。早餐服務水準太差。我們訂的是帶早餐的，居然被服務生很不禮貌的兩次確認。我們開車過來的，酒店室外每晚停車費40瑞郎。離店的時候提醒他們修理地板。居然很不在意的樣子。價格是絕對的瑞士五星價格，服務實在太糟糕。真不知道某紅書上為啥給好評。總之不會再來，也不會推薦給朋友。

服務很到位

We booked a wedding celebration lunch for eight people. At the very beginning we were told that the chef leaves at 13:00 hrs and we need to finish our lunch by then, although we informed the event organizer that the wedding ceremony timing will not allow us to arrive earlier than 13:00 hrs. Extending the timing by 30 min was not accepted, despite my offer to pay extra. So, the canapes for the champagne apero were cancelled. We managed to arrive at 12:20 hrs but this didn't make any difference to the hotel staff. They pushed on with green peas gazpacho to accompany the champagne...No offer for some canapes or at least nuts, as we had time to enjoy the champagne. The meal was substandard on all levels - presentation and quality. All was pre-cooked and of a dubious quality. The tuna tartar was not fresh and presented in a dark plate with some black bread, looking very unappetizing. The beef fillet was OK but accompanied by one semi-sautéed carrot. The cheese seemed that it consisted of leftovers from a previous party and the dessert was fit or a school cooking exercise. There was nobody to meet us upon arrival, we didn't see a singe smile and a sign of welcome. The staff were in a hurry to get rid of us. We paid for two reserved parking places, as one of the cars brought a disabled person in wheel chair. When we arrived there were no parking places reserved. We needed to maneuver the wheel chair in the rain around a smelly delivery truck, which was plugged in to charge its batteries exactly opposite the disabled lift. There was nobody from the hotel staff to help. The hotel still charge the parking fee. Absolutely appalling experience! This is not a five star hotel!!! AVOID AT ALL COST!!!

Lovely boutique hotel right by the shores of lac leman. Friendly attentive service, great spa and a lovely breakfast.

Do not assume a view with a room if you book one. They will not honor even if pre-paid. There is a pompous, patronizing general manager who does not meet the level of expectations for a R&C property. He will do nothing for you but make you feel a fool. There is a lovely hotel on the water with much better and more plentiful view rooms. I would stay there next time - Hotel Des Trois Courrones.

Grand Hotel du Lac in Vevey is one of my favourite places in Switzerland. I loved my time here. The view is incredible, the staff were amazing and the pool and spa the most relaxing I’ve experienced. The restaurants, bar and breakfast are all divine and staff wonderfully friendly. Particular thanks to Yuliia, Leïla and Lucas for excellent communication and in-house guest experience, Janne in the SPA for incredible care and the best service I’ve ever received. Also to the fantastic chamber staff for their friendly and helpful attitude. A beautiful retreat for calm and reenergising.

We were fortunate enough to be treated to three nights in this very special hotel and enjoyed it immensely. Beatiful inside and out, with excellent, frinedly service especially from the staff on reception. I thought it might feel more formal than I would be cofortable with, but found that this was not so, apart, perhaps, from the service in the dinng room, which was a little formal. But the food was wonderful.

The double bed was two single beds made it. Some hotels do it, too. But with only one thin layer of Sheet was not acceptable! I was fallen to the gap many times during night. Noises cancellation was not good either, I could hear people talking and coughing and when they use the bathroom. I didn’t sleep well, not recommend