スイス ダイヤモンド ホテル & スパ(Swiss Diamond Hotel & Spa)

It was not as expected In my opinion not better than a 4 stars hotel SPA is nothing Lights are broken / not working in the whole hotel Dirty also in the rooms also in the SPA which is for a 5 stars limited Pool outside only working in the summer insight very cold So go and book not this one

Ok hotel

Hotel ottimo , qualità prezzo nella norma , camera confortevole e pulita , staff cordiale

酒店位置甚好，盡覽絕美湖光山色，渡假不錯，但酒店在路邊晚上有車經過有少許噪音，到市中心區較遠，除酒店餐廳，無其他選擇

I found this hotel by chance and I'm so glad I did. What a Blessing!!! From the moment of my first email to inquire about lunch and dinner suggestions and reservations , ferry schedules and amenities provided, Natalia and Sophia made me feel like family. They truly went above and beyond to make our stay a very memorable and FANTASTIC one!! Our room couldn't be more perfrct(416) clean, spacious, all the amenities one would need and a full, AMAZING view of the beautiful Lake Lugano. My husband and I took advantage of using the spa to get masssges and relax-we were not disappointed-just what we needed. The hotel is clean, quaint, peaceful and in a convenient location. They provide a free shuttle service to and from where you need to get if you don't have a car. If you have a car parking is right out front-So easy. The pool area and lake front lounging is a great asset as well. We had drinks and sat by the pool bar a couple of times and found it to be very relaxing as well. All the staff were polite, friendly, attentive and helpful wherever we were in the hotel. Our first night there we celebrated my special birthday dinner at Ristorante Lago and I was treated and felt like a queen. It was just wonderful. The manager sat us at a very special table overlooking the lake and our waiter Guisseppe was fabulous!! My husband and I are not much of BIG breakfast people-lite bites and on the go for us so the free buffet breakfast we felt was sufficient enough-especially since in Italy you'll be eating lots of delicious foods-rather save my palate for later. The ferries were soooo much more convenient, easy, manned properly, and less crowded than on Lake Como!!! I can't express enough just how phenomenal our stay was.

This Hotel was fantastic! 1. The staff were very respectful. 2. The room and the view was wonderful. 3. The pool and the resort area was like a dream. 4. The breakfast room was great. 5. The food and service at the Lago restaurant was fantastic as well. 5. Lugano itself was a nice small but very modern city. 6. You can’t really go wrong when you mix Italian & Swiss. Will definitely go back.

Comfortable for 3-4 day visit. Fantastic views from room, breakfast area and poolside. Never got tired of that view. Would have liked the courtesy car to operate later- last pickup from Lugano City Centre was 9:30pm.

I waited a few days to review this, but in the end when ******* nor the hotel did anything it’s time to talk. I booked 4 rooms for a vacation with parents, 2 siblings, and kids, parents tested positive to Covid upon arrival and I proved the tests to hotel and ******* from a verified lab , we occupied only 2 rooms and ended up with one! Due to no connected rooms available connected or on the safe floor. however no one cared and I was charged over 2400 euros for 2 rooms out of 4 due to no show! Tried my best and receptionist Antonella promised to try her best with no promises and ******* still said apologies hotel refused any kind of refund! As a family we took safety in this fake 5 star hotel and kept parents away for public safety and hotel and ******* could care less!! First night I asked for insect repellent cause I had a bee and insects on every corner in the suite, plus room service after 10-11pm is only hand made dry meats and cheese! A 5 star should be 24/7 room service! Horrible experience, horrible hotel and management. Besides staff/employees being super nice and should work in a true 5 star hotel, this property shouldn’t even be a four star one! friendliest staff in a horrible hotel management and staff. I hope my word goes out to everyone. I hope hotel updates room, property, and location before posting photos, and I hope ******* review more and more situations. After this summer I’m done with this website. Blaming on others is such an easy thing.

Guten Tag, es ist einfach ein Hervorragendes Hotel. Ich benutze diese Adresse nicht zum erstenmal!! Preis, Leistung ist einfach Super! Hoffe es ist Hilfreich für Sie.. Freundlichen Grüßen Werner Stefani