ホテルからの返信: Dear guest,Thank you for taking the time to share your feedback.We’re delighted to hear that our Filipina colleague at the reception made such a positive impression with her friendliness and helpfulness. We will be sure to pass along your kind words to her.At the same time, we’re sorry for the inconvenience caused by the absence of a water heater and mini fridge in the room. We understand how important these amenities can be, especially when traveling with a child, and we truly appreciate you highlighting this. Your comments have been noted and will be taken into consideration as we continue to improve our facilities and services.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.All the best,Your Hotel Schani Wien HBF Team