ホテルからの返信: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane
匿名ユーザー
スーペリアルーム(キング)(禁煙)
宿泊時期: 2025年12月
出張
3件の口コミ
10/10
とても素晴らしい
投稿日: 2026年1月31日
近くにたくさんレストランがあり、ナイトマーケットにも近いです。
ホテルからの返信: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane
ホテルからの返信: Dear Valued guest,Thank you for sharing your wonderful experience. We are delighted that you enjoyed our convenient location near the night market and restaurants, as well as the rooftop bar with its beautiful sunset views over the Mekong River. We’re also glad you appreciated our souvenir shop. Your kind words encourage us to keep enhancing our services, and we look forward to welcoming you again.Best regards,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay Hotel by Best Western Vientiane
ホテルからの返信: Dear Valued guest,Thank you for your high rating. We appreciate your feedback and are glad you enjoyed your stay.If you have any suggestions or highlight to share, we’re always eager to learn from our guests.Best regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane
ホテルからの返信: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane
ホテルからの返信: Dear Valued guest,Thank you for your excellent rating! We’re so glad to see you had a positive experience with us. Your support means a lot to our team.If there’s anything in particular you especially enjoyed or anything we could do even better, we’d love to hear more. We hope to welcome you back again soon!Warm regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane
ホテルからの返信: Dear Mr. Takamasa,Thank you for your excellent rating! We’re so glad to see you had a positive experience with us. Your support means a lot to our team.If there’s anything in particular you especially enjoyed or anything we could do even better, we’d love to hear more. We hope to welcome you back again soon!Warm regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane
ゲスト
スーペリアルーム(キング)(禁煙)
宿泊時期: 2025年7月
夫婦・カップル
1件の口コミ
10/10
とても素晴らしい
投稿日: 2025年8月14日
快適に過ごせました。
ホテルからの返信: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Phengkham Vongsipaseuth (Ms) Front Office Manager SureStay by Best Western Vientiane
ホテルからの返信: Dear Valued guest,Thank you for sharing your honest impressions with us. We’re sorry to hear that some aspects of your stay didn’t meet expectations, especially the air‑conditioning setup. Your comments are very helpful and will be shared with our team for improvement. We’re glad you enjoyed the large windows with the old town view and the rooftop terrace restaurant. We hope you’ll consider visiting us again so we can provide a more comfortable experience next timeBest regards,Phengkham VongsipaseuthFront Office ManagerSureStay Hotel by Best Western Vientiane
ホテルからの返信: Dear Valued guest,Thank you for your excellent rating! We’re so glad to see you had a positive experience with us. Your support means a lot to our team.If there’s anything in particular you especially enjoyed or anything we could do even better, we’d love to hear more. We hope to welcome you back again soon!Warm regards,Phengkham VongsipaseuthFront Office ManagerSurestay Hotel by Best Western Vientiane
ホテルからの返信: Dear Valued guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Phengkham Vongsipaseuth (Ms)Front Office ManagerSureStay by Best Western Vientiane
ホテルからの返信: Dear Valued guest,We sincerely appreciate your thoughtful review and recommendation. t is truly rewarding to know that your experience with us met such a high standard across all aspects. Your kind words are a great encouragement to our team, and we are honored to have provided you with a memorable stay. We look forward to welcoming you back on your next visit to VientianeBest regards,Phengkham VongsipaseuthFront Office Manager
ホテルからの返信: マラ様、この度は詳細なご意見をお寄せいただき、誠にありがとうございます。ご滞在中は、予期せぬ火災報知器の作動や停電、道路のアクセスや通信の不具合など、数々のご不便をおかけしましたことを心よりお詫び申し上げます。特に早朝や工事現場での荷物の運搬中など、ご不便をおかけしたことは大変ご迷惑をおかけしたと存じます。お客様のご不満は当然のことであり、スーパーバイザーの対応が、私たちが常に心がけている共感と配慮を反映していなかったことを深くお詫び申し上げます。お客様のご経験は管理チームに共有されており、スタッフ全員がプロ意識と思いやりを持って対応できるよう、お客様とのコミュニケーションとトレーニングの改善に取り組んでおります。このような状況ではございますが、受付係の丁寧な謝罪にご満足いただけたことに感謝申し上げます。このささやかな心遣いが、私たちが目指すおもてなしの心遣いであったことを願っております。今後もより良い体験を提供できるよう努めてまいりますので、より快適で落ち着いた環境でまたお越しいただける日を心よりお待ちしております。敬具、Phengkham Vongsipaseuth (Ms) フロントオフィスマネージャー SureStay by Best Western Vientiane