シェラトン ミラマー ホテル＆コンベンション センター(Sheraton Miramar Hotel & Convention Center)

Dear Sir, I have an issue to be resolved I WAS overcharged. The hotel did charge taxes (VAT) twice ,they did charge Chilean $ 229.000 which includes the tax and on top they charged the tax again over the 229.000

來Viña主喜來登準沒錯！窗外就是Viña著名的華夫城堡，V陽台非常適合看日出和日落，視野非常不錯！ 酒店的服務非常好，屬於有求必應，而且自駕停車也非常方便，早餐品類算挺齊全的，而且食材都比較健康。 另外特別表揚一下酒店的泳池，水温和室內的温度都非常合適，酒店還給每個人提供加熱過的毛巾，看得出來在服務方面非常用心了！

Ok muy bueno el hotel

Mi valoración es pésima. Tenía reserva el día 22 con mi señora para festejar mi cumpleaños, sin embargo el día 21 tuve un accidente y sufrí la rotura del tendón de aquiles, por lo cual intenté comunicarme para postergar la reserva ante lo cual el hotel me respondió que debía hacerlo con ustedes. Al intentar comunicarme con ustedes sólo obtenía respuesta de una grabación y nunca logré comunicarme para resolver la situación por lo cual perdí la reserva y mi dinero. Pésimo servicio y nunca mas los volveré a utilizar

位置非常好，面向大海。房間設施不錯。服務不錯

房間大乾淨,早餐品種豐富。服務態度很好

If you want to stay in Vina del Mar find a hotel near renaca beach. This hotel is all marketing. The food, and breakfast is horrible. The rooms are really outdated. The beach next to the hotel is not nice. There is so much traffic, and people around the hotel so you have no peace. Its very corporate style service.

For our trip to Viña del Mar we had originally booked a timeshare condo, however when we arrived we found someone else (the owner) in the unit. With no place to stay we turned to the Miramar, which turned out to be a wonderful choice! At check-in I told the desk person, José, our sad story, and also that it was my wife's birthday tomorrow and that we had journeyed from the US. He went out of his way to accommodate us with a great room. He also gave us complimentary drink tickets and had a bottle of wine sent to the room. The next morning they sent up a complimentary breakfast that included a slice of birthday cake with a candle! This is really service above and beyond. We are very impressed with the Miramar! Oh, and it is a great hotel, perched on the rocks above the ocean, with views from Valparaíso to Reñaca. The bar and deck above the pool deck is a fine place to spend the afternoon enjoying the sun. The property is well maintained and our room was large and comfortable.