ホテル プレミア アクア - アダルツ オンリーに泊まった方の口コミ・宿泊体験

ホテルからの返信: Dear Mr. Chris T., thank you so much for your kind review. We are thrilled to hear you enjoyed our beautiful location and that our team—especially the receptionist who assisted with your car—made a positive impression. We will be sure to share your praise with the staff and our colleagues at the Mövenpick Resort and Spa Fruske Terme. We also sincerely appreciate your constructive feedback regarding housekeeping and room amenities. Please be assured that we are currently reviewing our procedures and upgrading our bath linens to ensure a more premium experience for your next visit. We look forward to welcoming you back. Best regards, Team of Hotel Premier Aqua

ホテルからの返信: Dear Aleksandra, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations and that you encountered inconveniences during your visit. Regarding the coffee capsules, we would like to clarify that the hotel provides two complimentary capsules per day of stay; any additional capsules are available at a small extra charge. This is part of our standard policy and a benefit we offer to ensure consistent quality of in-room products. However, we understand that this may have felt unsatisfactory given your extended check-out, and we apologize if this was not communicated clearly. We also apologize for the issues you experienced with the air conditioning. Our technical team has been informed and will inspect the unit in the room to ensure optimal cooling and guest comfort. Your feedback is extremely valuable to us as it helps improve our service. We hope to have the opportunity to welcome you again and provide a stay that fully reflects the standards we strive to uphold. Kind regards, Hotel management

ホテルからの返信: Dear, Thank you for your time and review. We are glad that you enjoyed your stay with us and that we met your expectations. We hope that we will have the opportunity to host you again soon, it will be our pleasure. Greetings,

ホテルからの返信: Dear Mrs. Sanja, Thank you for taking the time to share your impressions with us. It truly saddens us to hear that your recent stay did not reflect the positive experience you had in 2016, especially knowing that our hotel once held such a special place for you. We are sorry to hear that you found the stay overpriced and that the facial treatment and food quality did not meet your expectations. Your comments have been shared with our spa and culinary teams so we can carefully review what went wrong and ensure improvements are made. We also regret that you felt a decline in the overall service compared to your previous visit. While we are happy to hear that our colleague from Tunisia left a positive impression, we understand that the overall experience fell short of what you remembered and deserved. Please know that we take your feedback seriously. Continuous improvement is important to us, and reviews like yours help guide necessary changes. We hope you might consider giving us another opportunity in the future so we can restore the trust and comfort you once felt here. Kind regards, Hotel Premier Aqua

ホテルからの返信: Dear Mr. Vladimir, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. Regarding the Executive room, we would like to clarify that this room category offers additional features compared to our standard rooms, designed to provide extra comfort. We understand, however, that it may not have fully met your personal expectations, and we appreciate your comments as they help us improve our descriptions and guest information. We also take note of your feedback on the breakfast selection and will review it with our culinary team to enhance the overall experience. At the same time, we are glad to hear that you found our staff polite and kind, and that you enjoyed the SPA. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide a stay that better reflects the comfort and standards of our hotel. Kind regards, Hotel Premier Aqua

ホテルからの返信: Dear Ηρα Ζ, Thank you for your wonderful feedback and for choosing us for your relaxing getaway. We are delighted that you enjoyed our spacious accommodations and found our team's service to be professional and helpful. It is nice to hear that you took full advantage of the facilities at our sister property, Mövenpick Resort & Spa Fruške Terme. We strive to provide a comprehensive wellness experience throughout the resort, and we are glad that the variety of pools and saunas has added to your holiday enjoyment. We also sincerely value your constructive comments regarding our dining standards. As we continually strive for a true 5-star experience, your feedback on the buffet and à la carte menus has been shared directly with our executive chef for immediate review. We are, however, glad you enjoyed the local traditional taverns in the beautiful Fruška Gora area. We are looking forward to welcoming you back to experience our upgraded culinary offerings! Warm regards, Team of Hotel Premier Aqua