エンバシー スイーツ バイ ヒルトン ボストン ウォルサム(Embassy Suites by Hilton Boston Waltham)

場所は平均的で、健康状態も問題ありません。私たちはそこでビジネスをしていたので、そこを選びました。旅行中の場合は、市内までタクシーで30ドルかかり、ハーバード大学に行くのにも30ドルかかるので、さらに面倒になります。アメリカのホテルにはないスリッパやアメニティが部屋になく、とても不思議です。朝食はコールドミールが中心です。中国のヒルトンと比較しないでください。

ウォルサムに行くたびに、少しお手頃価格なのでこのホテルに泊まります。時々、最高とは言えません。とても古くて、従業員も最高とは言えませんが、安全を求めるなら、安全面で良いホテルです。しかも、駐車料金はかかります。

Front desk staff rude especially young woman. Young man rude as well. Very unfriendly. Kitchen staff and housekeeping very nice. Good ok. Grill very good but buffet food boring. Expected more from Hilton

I've stayed at Embassy Suites across the country over the last 20 years and the entire chain has only gotten worse over those years. The breakfast was always the main draw because it was so good, but now it's just like every other hotel chain. The rooms are dated with no smart tvs and the sofa was extremely uncomfortable.

The first room we were in had smell of sewer backup. After they moved us to another room we had 2 fulls instead of a king. That room had several electrical outlets that did not work.

Took the vacation with my family for a new years getaway and come to find out that the pool wasn't working. Reason why was for maintenance. When i booked the room it didn't say that online. But when i got there was a different story. My kids little vacation was ruined. Another issue i had was there was no curtain on the windows (white curtains on the back side of the black out curtains) . Just the black out curtain which they didn't close all the way either. On check in hours there were no supervisor on the premises to take the complaints or solve any issues. Was really disappointed.

My family and I along with a multitude of other families chose to stay at this hotel due to the fact that they advertised pool and jacuzzi. When we arrived they told us the pool hasn’t been accessible for quite some time.

I booked my room December 9, 2023. One of the main reason to book because it had a pool but when we got there the pool was out of service. The weather was rain all 4 days and we were depending on the pool for our kids source of fun. Second bad experience was with house keeping. 2nd day came back in night and found that the room was not cleaned by house keeping. Called the front desk and was told that we have to ask for it but again never told that we gave to inform in one day advance and the funny thing is that the person who was talking to me could have said that, second last day in the morning before leaving out asked for housekeeping and then they informed that we have to tell them in one day advance. Very disappointed and unprofessional communication.

Did not het two queen bed as requested instead got a sofa bed and a King bed which we were disappointed on.