Have prev. stayed at this Embassy Suites and loved it. My stay began 1/26/23 and started fine. Room was clean, breakfast great as usual, and commute time to my job site was less than 10 mins, so couldn't be happier. Then on 1/28, the hotel's three elevators were either all of commission or just down to one elevator working very slowly, with wait times approaching greater then 5 mins. Only way I found out the elevators were undergoing maintenance was thanks to a maintenance worker at the hotel. Mind you,my rm was on the sixth floor and my elderly brother and I had to deal with that. Then on 1/29, the water for the entire hotel went out all day until 10:30PM. To make matters worse, I came down with a nasty case of traveller's diarhea on that same day. I'll let you readers think about the toilet situation and the fact that my brother and I had to manage that. When water came on later that same night, I soon discovered upon trying to take a desperately needed shower that while the water was flowing, there was no hot water. I called the front desk and was then told that parts were needed, maintenance people were gone for the day, and they had no idea when the problem would be fixed. Next day, 1/30 all water to hotel was off again as they tried to fix the issue. Mind you I was still sick and having to deal with the toilet situation. Also discovered at this time (only since I had to leave hotel that morning to seek medical treatment) that updates were being stuck on the elevator doors or calls made to rooms rather than being slipped under guests' room doors like most hotels would do. Next day 1/31, water was still out. Was feeling strong enough and much better, so decided to check out. After leaving negative feedback on the post-stay surey Hilton offers guests after check out, I rec'd what looked like a form letter apologizing and offering me a small qty of hotel points. As a long time Hilton Honors member, as well as Diamond member, thought they should've at least spelled my name correctly in the apology letter. What really appalled me was not so much that the problems happened, but that the communication re the issues was so poorly managed and the hotel as well as Hilton's response was so weak. So much for being a respected Diamond member. Have advised my corporate travel people of the incident in the hopes that none of my other colleagues have to deal with such a poorly maintained hotel and nightmarish experience. Too bad, since other than items noted, used to really love staying here.
良い
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