I picked this hotel for my family because of the pool and arcade/game room. After paying my non-refundable room rate, I learned at check-in that the pool and arcade/game room were closed for renovations.
However, the next morning I woke up with bug bites. We found some small black dots the size of a period at the foot of our bed and one small bug--I think that the bed had bed bugs. I reported it to the front desk, and they seemed grossed out but never even apologized. I have spent the last week trying to heat-up everything that we brought with us to try to avoid bringing home any bugs--which has been extremely inconvenient.
I was not given any refund, being told that the "original cancellation policy" applies (it's non-refundable). I will never stay at a Marriott hotel again after this, and I'm not happy with ******* either. This hotel and experience were AWFUL.
自動翻訳