ハンプトン イン & スイーツ ヒューストン / クリア レイク ナサ エリア(Hampton Inn & Suites Houston/Clear Lake-NASA Area)

Was a beautiful hotel staff was great , breakfast was delicious

定的是套房，整體設施配套完善，早晨很贊，環境都不錯，衹是酒店大門繞了點。

房間比較舊，早飯一般，總體一般

we had the best stay super convenient to everything near by? breakfest was good wish there was bacon

Unfortunately after a late night arrival I was a few minutes late for breakfast, a staff member was not understanding about this fact and very unaccommodating with a very abrasive manner. Front desk staff were generally friendly and helpful.

The morning of check out, after ironing and putting everything back. A roach crawled out from the side of the bed my son slept in. It crawled onto a pillow case, I pulled it onto the floor and stepped on it, left for house keeping to see and reported it to the front desk, Who didn’t really care.

Cristal at the front desk went above and beyond. We had just gotten off a cruise ship in galveston and we had a lyft drive drop us off at 9:30 in the morning to see if they could hold our luggage while we went to the space center until check in at 3pm. Cristal stated she could. I asked if it was possible that they might have a room available early. Cristal stated they did and she could go ahead and let us have it early. I could have cried. My husband is disabled, we were tired and for Cristal to let us check in early was more amazing for us than you can imagine. It allowed my husband a chance to lay down and rest and get a cup of coffee. Cristal's kindness was amazing! It meant so so much to us. Hampton has my business forever now!!Thank you Cristal, your kindness meant so much to us!!

Great stay, my only concern is with the booking - I booked 3 King bed suites together, and ended up getting 2 normal rooms on one floor with the 3rd room on a different floor that was actually a suite. Just confused as to why the differentiation occured.

TV has no signal when we arrived, excuse was due to rain but when asked are we the only one having this problem, no response. We stayed out all day so when we went back to hotel and asked for maintainance to fix TV we were told we shoul not have waited this late to request for them. Well, we should not have this problem AT ALL. Not our fault. Microwave does not heat up food either. Door cards got deactivated several times. Had to go to the desk 3x!!! And the person even asked us what's wrong with our cards, well what is wrong with YOUR cards?!!! Poor service.