オークス ウェリントン ホテルに泊まった方の口コミ・宿泊体験

ホテルからの返信: Kia ora Guest,Thank you very much for your thoughtful and detailed feedback. We are delighted to hear that you had such a positive stay overall and truly appreciate you taking the time to share your experience.It is wonderful to know that you found your room clean, spacious and comfortable, and that the upgrade to a window room added to your stay. We are especially pleased that our front office team made a great impression, and that you found all staff to be kind and welcoming. Your comments about the breakfast and our convenient location are also greatly appreciated, and we are glad you were able to enjoy nearby attractions with ease.At the same time, thank you for raising your concerns. We understand that the activity outside the hotel in the evening may have felt unsettling, and we are sorry for any discomfort this caused. While the surrounding street environment is outside of our direct control, we do take guest safety very seriously. Our team will continue to monitor the entrance area closely and remain available should any assistance be needed.We also sincerely apologise for the disturbance you experienced during the night from other guests. This is not the standard we aim to provide, and we encourage guests to contact reception at any time so our team can promptly address noise concerns and ensure a more restful stay.Thank you again for your kind words and constructive feedback. It means a great deal to us, and we hope to have the opportunity to welcome you back to Wellington in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

ホテルからの返信: Kia ora Ngaire,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the generous room size and our central location, as these are aspects we know make a real difference to our guests’ stay.At the same time, we appreciate you bringing the concerns about the smell in the corridors and your room to our attention. This is certainly not the experience we aim to provide, and we are sorry for any discomfort this may have caused. Your comment regarding the air conditioning is particularly helpful, and we will be reviewing this with our maintenance team to ensure everything is functioning as it should and that the air quality is fresh and comfortable throughout the property.We are glad to know that, overall, the hotel met your needs, and we truly value your balanced feedback as it helps us improve.Thank you again for staying with us, and we hope to welcome you back in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

ホテルからの返信: Kia ora Marcus,Thank you for taking the time to share your feedback and for your outstanding rating across all areas of your stay.We are delighted to hear that you had an excellent stay and that you were pleased with our amenities, cleanliness, surroundings and service. Your kind feedback is greatly appreciated by the team.We also thank you for raising your concerns regarding safety and security around the hotel. The wellbeing and comfort of our guests is extremely important to us. Our security team is present to help maintain a safe environment for everyone, and we take any comments regarding security matters seriously. We will review your feedback with the relevant team members to ensure appropriate procedures and guest expectations continue to be met.We appreciate you bringing this to our attention and are grateful for the opportunity to reflect on your experience. We hope to welcome you back to Wellington for another enjoyable stay in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

ホテルからの返信: Kia ora Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you found your room clean and comfortable and that our central location suited your needs. It is also wonderful to know that you enjoyed the overall experience and rated our amenities, cleanliness, surroundings and service so highly.We appreciate your comments regarding breakfast as well. Guest feedback helps us continue to refine and improve the experience we offer.Thank you for choosing to stay with us. We are pleased that you had a good stay and hope to welcome you back to Wellington again in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team