ベストウェスタン プラス ミルウォーキー ウェスト(Best Western Plus Milwaukee West)

The hotel itself was ok but the layout wasn't great. You had to go to the basement to find the pool and the parking lot is tiny. The biggest disappointment is the only restaurant on site had terrible service and the continental breakfast was awful. The scrambled eggs were undercooked, bacon was undercooked and greasy. The sausage patties were more like mystery meat. The oatmeal and pancake machines were out of order. The bread and bagels were rock hard.

Hotel staff was rude and I had to pay a fee to get in the room before 3pm. Hot tub was broken, 2nd year in a row. Room was very noisy. Staff indifferent to any concerns and told me since I booked through *******, that I could not use membership points for stay. Really disappointed in a lack of customer service.

Everything was right within the hotel: bar, food/dine. The free breakfast topped the breakfasts I have ever had in 25 years of travels and hotels I have stayed at! Bur the friendliness and helpfulness of the staff takes the cake as well. Special accolades for Erica.

We have only been to Milwaukee once for a college tour. We was planning a trip back 1.5yrs later and was looking for a good hotel moving our son into his college dorm. We picked this hotel bc of the amenities and the how close it was to the college. This hotel has exceptional customer service and went above and beyond to make sure we were happy with our stay. Anytime they saw us we were greeted and asked if there is anything they can do for us. The hotel was also very clean. The breakfast had a wide variety of hot breakfast items that you don’t see at other hotels like chorizos and corn beef hash. The workout room had top of the line equipment. Didn’t get to use the pool this time but planning on using it the next time we are there. Will definitely stay here again.

We picked this hotel because we were visiting family. The front desk employees were so kind and welcoming as they checked us in. Signed up for their reward program and were giving 2 tickets to use in the bar/restaurant they have in the lower level of the building. We had dinner there both days, the first day the food was not the best, but might have been me and what i picked, we decided to give it another try on Saturday night and it was great. They have a few bar machines to play that we won a little money on and their drinks are so good not too light or too strong. We tried the pool and hot tub both days and the second night both were freezing. I did hear that by morning they were working correctly again, so i thought that was a good turn around to repair the issue. Our rooms climate control was not working. The first night it was 75 degrees in there! It was very uncomfortable. The lady at the front desk informed us that the windows opened and she made a note to have maintenance fix the issue on Monday. We slept much better the second night. We did notice too that the remote was dirty and there was some hairballs on the floor but for the most part the room was awesome. I would 10/10 recommend!

The service at check in was amazing, friendly and professional. The location was great, room was clean. The bed was super comfortable, parking and breakfast was on point. Would stay again and recommend to others.

Kaylee was so helpful, and polite! And the bar tender there was so friendly and nice! This will be our choice of stay when we are in town!

We really enjoyed our stay. We were in town for a Milwaukee bucks game and it was a short ten minute drive to Fiserv Forum. This hotel would be perfect for someone going to a brewers game as well, as that is very close by. The hotel was clean and seemed possibly recently updated. We also really enjoyed the complimentary breakfast which had a great variety of foods and beverages. They even had almond milk. The pool is very large and the pool area was spacious. Rooms were clean, good sized and very quiet. We liked we didn’t have to pay extra for parking which at some hotels in MKE you do have to. Staff was friendly and helpful. We ate pizza from the restaurant in the hotel and it was really good and was ready quickly. We would definitely stay again.

Rooms are very nice. The food in the restaurant was great. Bartender was great. Front desk was easy and friendly. Will stay here again.