ウェスト・パーム・ビーチのホテル

これは旅行に最適な場所です。施設は大丈夫です、そして私は家族旅行に多くのことをお勧めします。 場所も大丈夫です。

部屋は少し面白いにおいがしました。それ以外は良かった。

新年を祝うためにWPBで素敵な滞在をしました。ホテルは清潔で、絶好のロケーションです。私たちのスイートは美しく、花火を含む湖とダウンタウンの景色を眺めることができます!私は通常、スタッフについて名前でコメントしませんが、キムは例外的でした。彼女は18年以上ダイニングルームで奉仕しており、彼女の前向きな態度は伝染性があります!彼女はあなたが朝に初めて出会う人に最適です。トラムの多くは何年もこの場所にいましたが、それはそれが素敵な場所であることを証明しています!

ホテルの場所は空港に非常に近く、ピックアップサービスがあり、部屋は小さな冷蔵庫、ジムプールでとてもきれいです、朝食は良いです、家族旅行、ビジネス旅行に適しています。

I’m a Diamond member that travels frequently at Hilton brands with our service dog and a 1 pound emotional support bird. I made the fatal error of checking in at the front desk rather than using the digital key check in . I wanted the front desk to know I had a service dog and emotional support bird with full documentation showing their pics and credentials. The snarky and RUDE front desk team got into with me because they were determined to charge me a $75 fee for the 1 pound bird and nothing for the 14 pound dog….this despite I had the proper credentials . Not to mention I’ve been a Diamond member for two decades and spend a lot of money with Hilton brands. I called the Diamond Desk and they made things right. I’ve never been pushed so far as to actually curse out of frustration and dispicable customer service. I did in this case, which I regret. I will NEVER stay at this property again. Disgusted after showing loyalty, paperwork and then being so disrespected at a so-so property at best. If you plan on booking a Hilton Garden Inn in the area, book the property in Palm Beach Gardens. They respect their loyal customers, are animal friendly and have never charged me a fee. So much for my honesty when I checked in to this place. Goodbye and good riddence!

カスタマーサービスは本当に素晴らしかった。部屋はきれいだった。

As a Hilton Honors Diamond member, I like to stay at different properties across the Hilton portfolio. For this trip to West Palm Beach, I chose this Embassy Suites too add some variety to my week of stays at other Florida hotels in the Hilton family. Most Embassy Suites have their rooms built around an open atrium. Not this one. Yes there's something called an Atrium where the restaurant is, but it's only the restaurant and bar, nothing else. The first thing I noticed was poor signage. Having checked-in and choosing my room the day before arrival, I wanted to go straight to my room. Upon arrival into the lobby by Uber, I saw no signs directing me to the elevators leading to the rooms. I was walking around the Atrium looking at areas called East Tower and South Tower, and the only maps said that guest rooms are located on Floors 3 and up. Where? Finally I found the hotel's desk, walked past it, and went upstairs to my room. When I got there, my Digital Key did not work. I heard the lock move, but the door would not open for me. So I had to do the Walk of Shame and return downstairs to ask for an old fashioned plastic key at the desk. There was no apology that the Digital Key that Hilton encourages guest to use thus bypassing the check-in desk, did not work. I got my plastic key and returned to the floor, only to find that initially the plastic key also did not open the door. Only this time I jiggled it, and was able to then enter. Apparently I had to pull before pushing! I later went downstairs again to purchase items from the small gift shop for snacks. The place was depleted -- many items were out and the selection was very poor. I took my items to the desk to have the charge put on my room, and I also had to ask for the bottled water I was entitled to, which should have been offered to me when I was at the desk the first time to get the plastic key. I did not make use of the living room section, only the bathroom and the bedroom. The bedroom had ample space for my belongings, but I thought it was odd that there was no-place on the desk to plug in my electronics. No outlet or charging station. I did find a power strip on the floor and used that, but it was awkward and uncomfortable. WiFi and TV worked OK. The bathroom was relatively small, but it was just adequate. I had no issues with water pressure or water temperature. In the morning I went to the Atrium to have my complimentary breakfast. Nobody ever greeted me nor offered to serve me the whole time I was there. Nobody even checked to make sure I was a guest at the hotel. I partook of the buffet, and enjoyed it, and I did save money on gratuity since there was nobody to tip. Overnight, my receipt was e-mailed to me, and when I woke up, there was a charge of $8 for ”late cancellation”. What? If I had cancelled I wouldn't be there, would I? I was so disgusted I had wanted to just check-out on the Hilton app as I usually do, but I had to correct this

ホテルは素晴らしくて便利です、そしてビジネスでここに滞在することは良い選択です。ホテルの部屋も比較的広く、清潔で整頓されていて、サービスもとても良く、それでも非常に満足しています、それはお勧めする価値があります。

どこから始めますか？通りかかって一泊予約しました。私は夜遅くにチェックインしました、そして彼らの部屋の外でただぶらぶらしている小さな子供を持つゲストがいました。真夜中近くだったので、これは奇妙だと思いました。私がチェックインしたところ、彼らも何人かのゲストがその場所を歩き回っていました。私が自分の部屋に歩いていくと、ホテルの共用エリアが汚れていて、かなり荒れ果てているように見えたのに気づきました。部屋の中もまだまだたくさんのゲストが活躍しているのが聞こえました。私の部屋を開けると、それは古いタバコの煙のようなにおいがしました。部屋の明かりと浴室の明かりをひっくり返し、ゴキブリが壁を登っているのを見た。部屋の中のすべてが改修を必要としていました。古くてよく使われているように見えた。ベッドは快適ではなく、とてもしっかりしていませんでした。二度とそこにとどまることはありません。

We just returned from a lovely month at Hampton Inn WPB Central. At check in we were warmly greeted and recognized as Diamond Hilton members by Dejon and Jean. Throughout our stay they were both warm, welcoming and helpful. Also greeting us upon arrival was the Sales Manager Joanne Schroeder, happy to see we arrived safely and making sure that check in went smoothly and that we were happy with our accommodations. Our suite was large, very clean, bright and well furnished. The refrigerator could have been a little larger with a more adequate freezer section, but we managed nicely with what we had. Elande of housekeeping was wonderful and did a great job cleaning our room. Breakfast was more than adequate with many choices. A suggestion might be to serve a variety of yogurt flavors instead of one flavor that has to be hand spooned out of a large bowl. Also, decaf coffee would be a nice addition to the regular coffee left for guests in the lobby throughout the day. It is only there during breakfast. The kitchen staff, Kari, Maria and Clifford, all did a marvelous job replenishing items as well as keeping the dining and kitchen areas clean. The hotel is constantly being cleaned and updated. We did not use the pool although it was lovely. Unfortunately, the noise from the nearby road was not conducive to rest and relaxation. On the plus side, the Hampton Inn is connected by a very short path to a Hilton Garden Inn and we were welcome to use the pool there which was very nice and quiet. The gym is excellent with new and updated equipment. We would like to thank all staff members in every capacity for their kindness to us. They are all professional and an asset to Hilton hotels. If it were possible, I would give this hotel 10 stars and highly recommend it for a short vacation or an extended stay. We are looking forward to returning next year to experience Hampton Inn hospitality once again.