AmericInn by Wyndham West Salem

Went to hotel.to relax and swim. Hot tub was not in service, pool had no heat it was freezing! Tv had issues, there was dirt by bed where it should have been vacuumed. We were pretty disappointed! 6

I personally wouldn’t stay here again. Front desk people are nice don’t get me wrong but aren’t attentive. Apon entering my room it smelled. When cutting on water to shower it made a loud noise the entire time I was in there. I just don’t think it’s worth the money they’re charging for. Breakfast was a 0/10, & they don’t have housekeeping at that location. So that bugged me out too.

The building was very senior accessible, very kind staff, and the breakfast was just right...a waffle maker! We will return!

After checking in, we went to our room (#211) and it was cold. We set the thermostat on the unit to an appropriate temp (a note on the unit said to set between 75 & 80 which we thought was a bit high). We then went to our family function thinking that when we return the room would be very warm, there was no change. Increasing the temp made no difference, unit continued to blow cold air. I went to the desk and reported the problem. The guy came up and tried to make it work. No luck, said the unit needed to be replaced, but made no offer of a new room. I then said we needed blankets (34deg outside) and he said he'd send some up. A person came a few minutes later with one blanket (we had two queen beds-3 people) but said there were no more blankets. There were many people in the hotel and this was all there was. Apparently nobody had heat?? I also was surprised that the desk chair was a folding metal chair. Every other hotel I've stayed in would provide a comfortable office chair. We were disappointed that the tables in the breakfast area were not clean. We were able to wipe the cleanest one off with a napkin.

This is a very clean updated property. The staff is friendly and courteous. Would stay here again

Torn furniture and carpeting. Pool and hot tub closed. Without these amenities, there is nothing to do here. It appears as though the current owners are not worried about upkeep, but rather "heads in beds".

I was impressed by the big, nice and comfortable room at a good rate, with breakfast, pool and other amenities. With an elevator it would be perfect. A nice discovery and a brand to repeat with.

Our stay was good. The only thing that was really not exceptionally waa there's is No elevator to the second! It makes it very difficult to carry up luggage up not to mention if you are older or have a disability.

We have been going to this hotel for years z it has recently changed ownership, a few times. Lots of things are falling through the cracks. Our room smelled really bad. Like a musty odor one might smell when there has been water damage. There was no flip lock on the door. Strong odors in the hallway. Breakfast was mediocre at best.