I was disappointed when I first arrived. I have 4 bags and asked to have a luggage trolley so I could bring my things up to the room. After checking in and receiving my room key, I went to my room only to discover that my key did not work. when I tried to return to the desk to get a working key, I couldn't bring my luggage all the way to the desk because there were steps that I couldn't traverse with the trolley. When I did get to the desk, one of the gentlemen behind the desk appeared to be learning how to use the computer system, but as happens to us all when we are learning new things, it can be slower than usual service. That was not the issues, the issue was because of this delay, I had to return to the hallway to drag my bags back to the front desk over multiple stairs. I have a significant shoulder injury because of which I cannot lift over 10 pounds. As a person working in health care, I wonder how my patients in wheelchairs and with walkers could manage in your hotel.
Lastly, I would like to say that I was concerned about the condition of the Keurig, the water reservoir was filthy, and there was no other way to get coffee. There wasn't any in the lobby. And the rug in the room was filthy also. How can this be acceptable to you, particularly as a place that families with small children come to, a place of beauty and incredible coastline where so many vacation? As a physician, my objective here is to alert you to the unmet needs of the disabled and the risk to children
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